DOI: https://doi.org/10.14710/dmj.v13i5.45779

Factors Related to Duration and Interaction of Doctor-Patient Communication at Diponegoro National Hospital

*Kriesye Refertiwi  -  Undergraduate Program, Faculty of Medicine, Diponegoro University, Prof. Sudarto, SH Street, Tembalang, Semarang, Indonesia 50275, Indonesia
Teddy Wahyu Nugroho  -  Department of Public Health, Faculty of Medicine, Diponegoro University, Semarang, Indonesia, Indonesia
Saekhol Bakri  -  Department of Public Health, Faculty of Medicine, Diponegoro University, Semarang, Indonesia, Indonesia
Diah Rahayu Wulandari  -  Department of Public Health, Faculty of Medicine, Diponegoro University, Semarang, Indonesia, Indonesia

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Abstract

Background: Doctor-patient communication is an important foundation in the process of diagnosis, therapy, and prevention of disease. Communication has been a challenge for most doctors. The doctor's willingness to provide sufficient time is needed to establish good interaction and communication between the doctor and the patient. Aim: To determine what factors are related to the duration and interaction of communication between doctors and patients at Diponegoro National Hospital (RSND) Semarang. Methods: Research subjects using analytic survey research designs, with quantitative approaches and cross-sectional research designs. The sample of this study was 80 patients who came to internal, neurological, pediatric, and cardiovascular polyclinics RSND Semarang. The independent variables were factors related to doctor-patient communication (number of patients, type of patients, complexity of the disease, and qualifications of specialist doctors). The dependent variable was doctor-patient communication (duration and communication interaction at RSND Semarang). Results: Most of the respondents (72.5%) experienced < 8 minutes of communication. The number of patients, type of patients (old/new), and qualifications of specialist doctors (internists, neurologists, pediatricians, and cardiologists) were statistically related to the duration of communication (p < 0.005). Meanwhile, the complexity of the disease was not statistically related to the duration of doctor-patient communication (p = 0,416). There was a relationship between the number of patients, type of patients (old/new), and qualifications of specialist doctors to the communication interaction of doctor-patient (p < 0.005). On the contrary, there is no relationship between the complexity of the disease and the communication interaction between the doctor and patient (p = 0,324). Conclusion: Factors related to the duration and communication interaction between doctor and patient at RSND Semarang are the number of patients, type of patients, and qualifications of specialist doctors.

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Keywords: Duration, interaction, communication, doctor-patient

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