skip to main content

Analysis of The Use “RSPWC Mobile” Online Registration Application in Complexity Perspective Patients BPJS in Pantiwilasa Citarum Hospital Semarang

*Annisa Rakhmaningtyas  -  Diponegoro University, Indonesia
Sutopo Patria Jati  -  Diponegoro University, Indonesia
Rani Tiyas Budiyanti  -  Diponegoro University, Indonesia
Received: 26 Aug 2019; Published: 28 Aug 2019.

Citation Format:
Abstract
Long queue and waiting time in outpatient registration place at Pantiwilasa Citarum Semarang Hospital are becoming problems among BPJS patient. In order to solve this problem, Pantiwilasa Citarum Semarang Hospital develops an innovation of online based registration called RSPWC Mobile for androids. The innovation has not been utilized in maximum by BPJS patients. Thus, this research aims to determine the factors which are associated with the decision of usage for the application. This quantitative research are conducted with cross-sectional study. Questionnaire were given to 100 respondents or Patients with the criteria of those who have not yet used the RSPWC application and have medical record number. The data processing used is univariat and bivariat analytical method with chi square statistic test. The results of the study show that the variables which are signicifantly correlated to BPJS patients decision to use RSPWC mobile are relative advantages (p=0.016), compatibility (p=0.028), complexity (p=0.038), and observe abilities (p=0.009). The variable which is not significantly correlated is tested ability (p=0.322). The hospital is advised to add costumer care services menu for the users to give the feedbacks and the RSPWC Mobile application can saved files the first time are used to avoid repetition.
Fulltext View|Download
Keywords: Usage decisions, BPJS patients, RSPWC Mobile Applications

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Language : ID
Recent articles
Organizational Factors in the Performance Analysis of Healthy Indonesian Program Data Collection Employee with Family Approaches in Public Health Center Analisis Pengembangan Tim Pendataan Kunjungan Rumah Program Indonesia Sehat dengan Pendekatan Keluarga di Puskesmas Manyaran Kota Semarang Beberapa Faktor yang Berhubungan dengan Penggunaan Sistem Informasi oleh Penyuluh KB terhadap Kelengkapan Laporan Kampung KB di Kota Semarang FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KELENGKAPAN DOKUMEN REKAM MEDIS RAWAT INAP DI RUMAH SAKIT TAHUN 2018 Faktor Risiko Ketidakikutsertaan Skrining Tuberkulosis (Studi pada Penderita Diabetes Mellitus di Puskesmas Imogiri 1 Bantul) HUBUNGAN KONSUMSI MAKANAN LAUT DENGAN KEJADIAN HIPERTENSI PADA MASYARAKAT PESISIR DI WILAYAH KERJA PUSKESMAS MANGKANG KOTA SEMARANG PENGARUH EDUKASI BUKU SAKU TERHADAP PERILAKU ASUPAN ZAT BESI IBU HAMIL TERKAIT PENCEGAHAN ANEMIA DEFISIENSI BESI (Studi pada Ibu Hamil Trimester II Akhir di Wilayah Kerja Puskesmas Bangetayu Kota Semarang) PENGARUH PENDIDIKAN GIZI DENGAN MEDIA BOOKLET TERHADAP PERUBAHAN PERILAKU REMAJA TERKAIT PENCEGAHAN KEKURANGAN ENERGI KRONIS (Studi pada Remaja Putri SMA Kelas XI di SMA Negeri 14 dan SMA Negeri 15 Kota Semarang) ANALISIS PENERAPAN PROGRAM STOP WORK AUTHORITY (SWA) PADA PEKERJAAN ARSITEKTUR DAN MEP (MECHANICAL, ELECTRICAL, DAN PLUMBING) (STUDI PROYEK APARTEMEN X PT. Y KOTA DEPOK) HUBUNGAN POSTUR KERJA DENGAN METODE QUICK EXPOSURE CHECKLIST (QEC) PADA KELUHAN NYERI LEHER EVALUASI KINERJA INSTALASI PENGOLAHAN AIR LIMBAH DENGAN SISTEM LUMPUR AKTIF (ACTIVATED SLUDGE) DI RUMAH PEMOTONGAN UNGGAS PENGGARON SEMARANG EVALUASI PELAKSANAAN PILAR PERTAMA STOP BUANG AIR BESAR SEMBARANGAN PADA PROGRAM SANITASI TOTAL BERBASIS MASYARAKAT DI KABUPATEN NAGEKEO Pemahahaman Isi Majalah Promosi Kesehatan Rumah Sakit I Care SMC RS Tlogorejo dengan pengetahuan kesehatan bagi pengunjung rumah sakit DESCRIPTION OF MOTHER BEHAVIOR IN ANEMIA PREVENTION EFFORTS IN BASIC SCHOOL CHILDREN IN CINDEREJO ELEMENTARY SCHOOL, CITY OF SURAKARTA. More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.