Analysis of The Use “RSPWC Mobile” Online Registration Application in Complexity Perspective Patients BPJS in Pantiwilasa Citarum Hospital Semarang

Annisa Rakhmaningtyas; Sutopo Patria Jati; Rani Tiyas Budiyanti

doi:10.14710/jkm.v7i4.24488

DOI: https://doi.org/10.14710/jkm.v7i4.24488

Analysis of The Use “RSPWC Mobile” Online Registration Application in Complexity Perspective Patients BPJS in Pantiwilasa Citarum Hospital Semarang

*Annisa Rakhmaningtyas - Diponegoro University, Indonesia

Sutopo Patria Jati - Diponegoro University, Indonesia

Rani Tiyas Budiyanti - Diponegoro University, Indonesia

Received: 26 Aug 2019; Published: 28 Aug 2019.

Citation Format:

Abstract

Long queue and waiting time in outpatient registration place at Pantiwilasa Citarum Semarang Hospital are becoming problems among BPJS patient. In order to solve this problem, Pantiwilasa Citarum Semarang Hospital develops an innovation of online based registration called RSPWC Mobile for androids. The innovation has not been utilized in maximum by BPJS patients. Thus, this research aims to determine the factors which are associated with the decision of usage for the application. This quantitative research are conducted with cross-sectional study. Questionnaire were given to 100 respondents or Patients with the criteria of those who have not yet used the RSPWC application and have medical record number. The data processing used is univariat and bivariat analytical method with chi square statistic test. The results of the study show that the variables which are signicifantly correlated to BPJS patients decision to use RSPWC mobile are relative advantages (p=0.016), compatibility (p=0.028), complexity (p=0.038), and observe abilities (p=0.009). The variable which is not significantly correlated is tested ability (p=0.322). The hospital is advised to add costumer care services menu for the users to give the feedbacks and the RSPWC Mobile application can saved files the first time are used to avoid repetition.

Fulltext View|Download

Keywords: Usage decisions, BPJS patients, RSPWC Mobile Applications

Article Metrics:

Article Info

Section: Administrasi dan Kebijakan Kesehatan

Language : ID

In Vol 7, No 4 (2019): OKTOBER

Recent articles

EVALUASI PELAKSANAAN PROGRAM POS PEMBINAAN TERPADU PENYAKIT TIDAK MENULAR (POSBINDU PTM) PUSKESMAS SUKOLILO I KABUPATEN PATI Organizational Factors in the Performance Analysis of Healthy Indonesian Program Data Collection Employee with Family Approaches in Public Health Center Beberapa Faktor yang Berhubungan dengan Penggunaan Sistem Informasi oleh Penyuluh KB terhadap Kelengkapan Laporan Kampung KB di Kota Semarang FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN TINGKAT PEMANFAATAN POSYANDU LANSIA DI KELURAHAN BANDARJO KECAMATAN UNGARAN BARAT, KABUPATEN SEMARANG TAHUN 2019 GAMBARAN PENGETAHUAN, STIGMA, DAN DISKRIMINASI MASYARAKAT KEPADA PENDERITA FILARIASIS LIMFATIK DI KOTA PEKALONGAN TAHUN 2018 Analisis Spasial Persebaran Kasus Tuberkulosis Paru Di Kota Semarang Tahun 2018 FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KESESUAIAN PRAKTIK GIZI PADA LANSIA BERDASARKAN 10 PESAN GIZI SEIMBANG (Studi di Kelurahan Sambiroto Kota Semarang) PENGETAHUAN DAN SIKAP TENTANG KESEHATAN REPRODUKSI YANG MENGIKUTI DAN TIDAK MENGIKUTI SUSCATIN (Studi pada Calon Pengantin yang Terdaftar di KUA Kabupaten Grobogan) HUBUNGAN POSTUR DALAM PATIENT HANDLING DENGAN KELUHAN NYERI LEHER (NECK PAIN) PADA PERAWAT RSUD DR. ISKAK TULUNGAGUNG THE CORRELATION OF KNOWLEDGE, PPE AVAILABILITY, TRAINING, SUPERVISION AND WORK STRESS WITH WORKER OBEDIENCE TO WORKING AT HIGH SOP (Study in Apartment Construction Project PT. X , Semarang) EVALUASI KINERJA INSTALASI PENGOLAHAN AIR LIMBAH DENGAN SISTEM LUMPUR AKTIF (ACTIVATED SLUDGE) DI RUMAH PEMOTONGAN UNGGAS PENGGARON SEMARANG Analisis Sebaran Kasus TB Paru BTA Positif di Kota Semarang Tahun 2018 berdasarkan Suhu Udara ANALISIS PERSEPSI STAKEHOLDER DALAM KEBUTUHAN PENDIDIKAN TERINTEGRASI PENCEGAHAN PERILAKU BERISIKO REMAJA Hubungan Pengetahuan, Norma Subjektif dan Persepsi Kontrol Perilaku dengan Niat Ibu Rumah Tangga Berisiko HIV dalam Mengakses Layanan VCT More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.

The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Kesehatan Masyarakat (JKM, p-ISSN: 2715-5617, e-ISSN:2356-3346) and Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

JKM journal and Faculty of Public Health, Diponegoro University, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the JKM journal are the sole and exclusive responsibility of their respective authors and advertisers.

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JKM journal]
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to jkm@live.undip.ac.id.