ANALISIS PROSES PELAYANAN PENDAFTARAN PASIEN  DI PUSKESMAS JATISRONO I KABUPATEN WONOGIRI

Nurul Balqis Shofiana; Septo Pawelas Arso; Eka Yunila Fatmasari

doi:10.14710/jkm.v7i1.22851

DOI: https://doi.org/10.14710/jkm.v7i1.22851

ANALISIS PROSES PELAYANAN PENDAFTARAN PASIEN DI PUSKESMAS JATISRONO I KABUPATEN WONOGIRI

*Nurul Balqis Shofiana - , Indonesia

Septo Pawelas Arso - , Indonesia

Eka Yunila Fatmasari - , Indonesia

Published: 1 Jan 2019.

Citation Format:

Abstract

Health care for the people in Indonesia is through the Puskesmas. The registration unit is a place that is part of the service provided by the officer. Puskesmas Jatisrono I is a health care center in Wonogiri District with the main accreditation rating in the District, but there are still problems with a long waiting time. This study aims to analyze the causes of discomfort in the service process. This research is a qualitative study with indepth interviews with 7 informants. The results of the research on input variables are still greatly reduced registration service personnel, and infrastructure facilities. SOP registration services at the puskesmas are available, but repairs need to be done. The converting process variable that still serves patients is still longer (more than 10 minutes) the standard is 5 minutes, the incompleteness that is done by the patient to be hampered. Suggestions for Puskesmas are socializing for patients about the completeness of the folder, placing banners containing information needed for registration, and Customer Service (CS) on the front to check the completeness of the patient’s folders. Registration unit must research about waiting time using queuing theory.

Fulltext View|Download

Keywords: Process, Registration, Puskesmas

Article Metrics:

Article Info

Section: Administrasi dan Kebijakan Kesehatan

In Vol 7, No 1 (2019): JANUARI

Recent articles

ANALISIS STRATEGI DINAS KESEHATAN KOTA SEMARANG DALAM PENYELENGGARAAN PELAYANAN KESEHATAN ORANG DENGAN RISIKO TERINFEKSI HIV EVALUASI PELAKSANAAN PROGRAM UPAYA KESEHATAN JIWA DI PUSKESMAS BANDARHARJO KOTA SEMARANG TAHUN 2018 HUBUNGAN BEBERAPA FAKTOR DALAM PARTISIPASI PRIA PADA VASEKTOMI DI KECAMATAN GETASAN KABUPATEN SEMARANG JAWA TENGAH 2018 ANALISIS ANALISIS HUBUNGAN ANTARA SEDENTARY LIFESTYLE DENGAN KEJADIAN OBESITAS PADA USIA SEKOLAH DASAR KELAS 4-6 (Studi di Kota Salatiga) HUBUNGAN AKTIVITAS FISIK, SCREEN BASED ACTIVITY DAN SLEEP HYGIEN DENGAN KUALITAS TIDUR PADA REMAJA USIA 15-18 TAHUN (Studi pada Siswa di SMA Negeri 1 Ungaran) ANEMIA DAN KEK PADA IBU HAMIL SEBAGAI FAKTOR RISIKO KEJADIAN BAYI BERAT LAHIR RENDAH (BBLR) (Studi di Wilayah Kerja Puskesmas Juwana Kabupaten Pati) FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN STATUS GIZI BAYI USIA 0-6 BULAN (STUDI KASUS DI WILAYAH KERJA PUSKESMAS GEBANG, KECAMATAN GEBANG, KABUPATEN PURWOREJO) FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KELELAHAN PADA PEKERJA BURUH ANGKUT DI PASAR BALAI TANGAH KECAMATAN LINTAU BUO UTARA, SUMATERA BARAT HUBUNGAN BEBAN KERJA FISIK, FREKUENSI OLAHRAGA, LAMA TIDUR, WAKTU ISTIRAHAT DAN WAKTU KERJA DENGAN KELELAHAN KERJA (Studi kasus pada pekerja Laundry Bagian Produksi Di CV.X Tembalang, Semarang) ANALISIS RISIKO KESEHATAN LINGKUNGAN PAJANAN LOGAM BERAT (Pb, Cd, As) PADA DEBU DI KECAMATAN SLUKE KABUPATEN REMBANG ANALISIS RISIKO KESEHATAN LINGKUNGAN AKIBAT PAPARAN BENZENE MELALUI INHALASI PADA AWAK MOBIL TANGKI DI PT PERTAMINA PATRA NIAGA PERILAKU MEROKOK ELEKTRIK (VAPING) PADA KOMUNITAS SEMARANG VAPE TRICKS GAMBARAN PERILAKU PENDERITA TB PARU DALAM PENCEGAHAN PENULARAN TB PARU DI KABUPATEN KLATEN More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.

The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Kesehatan Masyarakat (JKM, p-ISSN: 2715-5617, e-ISSN:2356-3346) and Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

JKM journal and Faculty of Public Health, Diponegoro University, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the JKM journal are the sole and exclusive responsibility of their respective authors and advertisers.

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JKM journal]
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to jkm@live.undip.ac.id.