skip to main content

ANALISIS FAKTOR YANG BERHUBUNGAN DENGAN WAKTU TUNGGU PASIEN RAWAT JALAN DI PUSKESMAS TLOGOSARI WETAN KOTA SEMARANG MENURUT PERSEPSI PASIEN.

*Desi Purwiyanti  -  , Indonesia
Antono Suryoputro  -  , Indonesia
Eka Yunila Fatmasari  -  , Indonesia
Published: 1 Jan 2019.

Citation Format:
Abstract

Primary health care is a health service facility where organize first-rate individual health care efforts, one of which is outpatient care. Quality outpatient services so as to provide satisfaction to patients. One factors that needs to be considered is patient waiting time. There are still complaints about waiting times, speed of service, service facilities and summoning sources are less still found in the Tlogosari Wetan health center with the category of the number of visits including many but experienced a decrease in visits from the previous year. Objective: Analyze the factors related to the waiting time of outpatients in the Tlogosari Wetan Health Center in Semarang City according to the patient's perception. Method: This research was using quantitative model with with analytical survey approach and cross sectional research design. Samples totaled 100 with accidental sampling. The result data of data was number with Chi-Square test. Result:The data showed that the majority of respondents aged adult, female and high school educated. Most respondents were adults, female and medium educated. The average registration service time is 3.81 min, the main service is 7.6 min, supporting services are 2.36 min. Average registration waiting time is 15.28 min, main service is 23.83 min, supporting service is 11.38 min. Respondents' perceptions of service time, service discipline, service facilities, the source of the call and waiting time are good. Variables related to the perception of outpatients waiting time at the Tlogosari Wetan Health Center in Semarang City included perceptions of service time (p = 0.018), perception of service discipline (p = 0.01), perception of service facilities (p = 0.000). While the variables that are not related include perception of the source of calling (p = 0.280). Suggestion: Print larger and strategically placed online registration information, place reading material to look and add the latest reading material, as well as periodic checks and maintenance of facilities and sources of calling.

Fulltext View|Download
Keywords: Waiting Time, Patient Perception, Queue

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS PELAKSANAAN MANAJEMEN RISIKO DI INSTALASI FARMASI RUMAH SAKIT UMUM DAERAH TUGUREJO SEMARANG TAHUN 2018 EVALUASI PELAKSANAAN PROGRAM SKRINING HIPOTIROID KONGENITAL OLEH PUSKESMAS KARANGREJO KOTA METRO, LAMPUNG HUBUNGAN BEBERAPA FAKTOR DALAM PARTISIPASI PRIA PADA VASEKTOMI DI KECAMATAN GETASAN KABUPATEN SEMARANG JAWA TENGAH 2018 KONTAMINASI BAKTERI PADA SEMUT MONOMORIUM SP. (HYMENOPTERA: FORMICIDAE) YANG DITEMUKAN DI RUANG RAWAT INAP KELAS III RUMAH SAKIT “X” KABUPATEN KENDAL HUBUNGAN AKTIVITAS FISIK, SCREEN BASED ACTIVITY DAN SLEEP HYGIEN DENGAN KUALITAS TIDUR PADA REMAJA USIA 15-18 TAHUN (Studi pada Siswa di SMA Negeri 1 Ungaran) PERBEDAAN KADAR EKSKRESI YODIUM URIN (EYU), KONSUMSI GARAM BERYODIUM, DAN TINGGI BADAN ANAK BARU SEKOLAH (TBABS) (Studi di Daerah Replete dan Non-replete GAKY Kabupaten Magelang) HUBUNGAN TINGKAT KECUKUPAN ENERGI, AKTIVITAS FISIK, DAN PERSENTASE LEMAK TUBUH DENGAN KEJADIAN OBESITAS PADA PEKERJA WANITA (Studi pada Perusahaan Makanan Ringan di Semarang) FAKTOR – FAKTOR YANG BERHUBUNGAN DENGAN DEFENSIVE DRIVING PADA PENGEMUDI BUS RAPID TRANSIT (BRT) TRANS SEMARANG KORIDOR II, III, DAN VI FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KELELAHAN PADA PEKERJA BURUH ANGKUT DI PASAR BALAI TANGAH KECAMATAN LINTAU BUO UTARA, SUMATERA BARAT FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU PASIEN TB MDR DALAM PENCEGAHAN PENULARAN TB MDR DI WILAYAH KERJA PUSKESMAS KOTA SEMARANG ANALISIS RISIKO KESEHATAN LINGKUNGAN PAJANAN LOGAM BERAT (Pb, Cd, As) PADA DEBU DI KECAMATAN SLUKE KABUPATEN REMBANG PENGARUH PERMAINAN PUZZLE DAN METODE DISKUSI TERHADAP PENGETAHUAN DAN SIKAP ANAK USIA DINI (5-6 TAHUN) MENGENAI SEKSUALITAS (STUDI DI TK KELURAHAN BUGANGAN, SEMARANG TIMUR, KOTA SEMARANG) FAKTOR – FAKTOR YANG MEMPENGARUHI PENCAPAIAN TARGET CDR (Case Detection Rate) OLEH KOORDINATOR P2TB DALAM PENEMUAN KASUS DI PUSKESMAS KOTA SEMARANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.