BibTex Citation Data :
@article{JKM22846, author = {Fidyanti Junjungsari and Septo Arso and Eka Fatmasari}, title = {ANALISIS WAKTU TUNGGU PADA PELAYANAN UNIT LABORATORIUM RUMAH SAKIT IBU DAN ANAK SWASTA X KOTA JAKARTA}, journal = {Jurnal Kesehatan Masyarakat}, volume = {7}, number = {1}, year = {2018}, keywords = {Laboratory Services, Waiting Time, Hospital}, abstract = { The waiting time at laboratory services is still often a problem in some hospitals and has an impact on the quality of the hospital. Patients at Jakarta City X Private Owned Women and Children Hospital complained about the length of the waiting time in laboratory service, especially during peak hours. Achievements of the laboratory waiting time indicator still do not meet the standards set by the Jakarta City X Private Owned Women and Children Hospital. This purpose of this study is to describe and identify the factors that lead to long periods of waiting time in laboratory service. This research is a quantitative research and qualitative research. The data of this research were collected with an observation sheet of waiting time and with an in-depth interviews with 6 informants. The result of this research indicating that average waiting time of laboratory service is 64.11 minutes and the biggest delay is in the process of taking laboratory results. The waiting time for laboratory service that do not reach the waiting time standard is 56.7% on hospital quality indicators standard. The factors that lead this longer waiting period are the lacking numbers of employee, the layout and the space of the room that has not been optimal, and there are still standard operating procedure (SPO) that are not used as guidelines for work. The few suggestion for this case are increasing the number of employees, make effective supervision of the implementation of the SPO, and improve the layout of the laboratory room. }, issn = {2356-3346}, pages = {57--63} doi = {10.14710/jkm.v7i1.22846}, url = {https://ejournal3.undip.ac.id/index.php/jkm/article/view/22846} }
Refworks Citation Data :
The waiting time at laboratory services is still often a problem in some hospitals and has an impact on the quality of the hospital. Patients at Jakarta City X Private Owned Women and Children Hospital complained about the length of the waiting time in laboratory service, especially during peak hours. Achievements of the laboratory waiting time indicator still do not meet the standards set by the Jakarta City X Private Owned Women and Children Hospital. This purpose of this study is to describe and identify the factors that lead to long periods of waiting time in laboratory service. This research is a quantitative research and qualitative research. The data of this research were collected with an observation sheet of waiting time and with an in-depth interviews with 6 informants.
The result of this research indicating that average waiting time of laboratory service is 64.11 minutes and the biggest delay is in the process of taking laboratory results. The waiting time for laboratory service that do not reach the waiting time standard is 56.7% on hospital quality indicators standard. The factors that lead this longer waiting period are the lacking numbers of employee, the layout and the space of the room that has not been optimal, and there are still standard operating procedure (SPO) that are not used as guidelines for work. The few suggestion for this case are increasing the number of employees, make effective supervision of the implementation of the SPO, and improve the layout of the laboratory room.
Article Metrics:
Last update:
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Kesehatan Masyarakat (JKM, p-ISSN: 2715-5617, e-ISSN:2356-3346) and Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
JKM journal and Faculty of Public Health, Diponegoro University, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the JKM journal are the sole and exclusive responsibility of their respective authors and advertisers.
The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JKM journal]The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to jkm@live.undip.ac.id.
Jurnal Kesehatan Masyarakat (e-ISSN: 2356-3346, p-ISSN: 2715-5617) is published by Faculty of Public Health, Universitas Diponegoro, Indonesia, under Creative Commons Attribution-ShareAlike 4.0 International License.
View My Stats