skip to main content

ANALISIS WAKTU TUNGGU PELAYANAN RESEP PASIEN RAWAT JALAN DI DEPO FARMASI GEDUNG MCEB RS ISLAM SULTAN AGUNG SEMARANG

Antono Suryoputro  -  , Indonesia
Septo Pawelas Arso  -  , Indonesia
Published: 15 Jan 2017.

Citation Format:
Abstract

The outpatients at Sultan Agung Islamic Hospital complained about the long waiting time duration of their prescription services. This case primarily occured in the pharmaceutical depot at MCEB Bulding, a building which contained most of the specialist polyclinic. Thus at the rush hour causing the waiting time become longer. There are few things that considered to be the main cause of this long waiting periods, such as the lack of employee, the space of the room, the hospital information system and management (SIM RS), and also the still existence of prescribing that is not based on the formularium, that caused the waiting time service has not meet the standard, both the standard of minimum service standard (SPM) and hospital quality indicators (IMRS). The purpose of this study is to describe and identify the factors that lead to long periods of waiting times in prescription services, whichever on the general, national health insurance (JKN), and private health insurance patients. This research is a quantitative and qualitative research. The data of this research were collected with an observation sheet of the waiting time and with an in-depth interviews. The result of this research indicating that the average waiting time for non concoction prescription services is 48.9 minutes and concoction recipes is 46.54 minutes, whereas delay time in the process of non concoction recipes is 40.39 minutes which is larger than the action time 8.47 minutes. Recipe that do not reach waiting time standard mostly are the recipes for non concoction, mainly from JKN patients with percentage 85.7% on SPM standard and 57.1% on IMRS standard. The factors that lead this longer waiting period are the lacking numbers of employee, the SIM RS and the space of the room that has not been optimal, the big numbers of recipes that not suitable with the formulary, and the lack of understanding about standard operating procedure (SPO) and the waiting time standard. The few suggestion for this case are increasing the number of employees accompanied with expansing of the room’s space, maintaining the facility periodically, repairing SIM RS, and promoting about SPO and the waiting time standard.

Fulltext View|Download
Keywords: Pharmacy Services, Waiting Time on Prescription Services,Outpatient

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
GAMBARAN BUDAYA KESELAMATAN PASIEN DI RS ROEMANI MUHAMADDIYAH SEMARANG ANALISIS WAKTU TUNGGU PELAYANAN RESEP PASIEN RAWAT JALAN DI DEPO FARMASI GEDUNG MCEB RS ISLAM SULTAN AGUNG SEMARANG GAMBARAN BEBERAPA FAKTOR TERKAIT PEMANFAATAN BED OCCUPANCY RATE (BOR) DI RUMAH SAKIT UMUM DAERAH dr. R. KOESMA KABUPATEN TUBAN GAMBARAN UMUR WUS MUDA DAN FAKTOR RISIKO KEHAMILAN TERHADAP KOMPLIKASI PERSALINAN ATAU NIFAS DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG GAMBARAN FAKTOR – FAKTOR KEJADIAN LESI PRAKANKER LEHER RAHIM DI PUSKESMAS CANDIROTO, KABUPATEN TEMANGGUNG GAMBARAN SANITASI TEMPAT BERDAGANG WARUNG PENYET DI KECAMATAN TEMBALANG HUBUNGAN STATUS GIZI (IMT/U) DENGAN INDEKS PRESTASI BELAJAR SISWA KELAS XI SMA TEUKU UMAR KOTA SEMARANG 2016 PENGARUH BUKU SAKU TERHADAP TINGKAT KECUKUPAN GIZI PADA REMAJA (Studi Di SMA Teuku Umar Semarang Tahun 2016) ANALISIS IMPLEMENTASI SISTEM TANGGAP DARURAT BERDASARKAN OHSAS 18001:2007 KLAUSUL 4.4.7 DI PT X KALIMANTAN SELATAN HUBUNGAN INDEKS MASSA TUBUH, DURASI KERJA, DAN BEBAN KERJA FISIK TERHADAP KEBUGARAN JASMANI KARYAWAN KONSTRUKSI DI PT. X EFEKTIVITAS VARIASI DOSIS FERRI KLORIDA (FeCl3) SEBAGAI KOAGULAN DALAM MENURUNKAN KADAR KADMIUM (Cd) PADA AIR LINDI TPA JATIBARANG SEMARANG ANALISIS RISISKO KESEHATAN PAJANAN BENZENA DI INDUSTRI PERCETAKAN X KOTA SEMARANG FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU MEROKOK SHISHA PADA SISWA SMA X DI KOTA SEMARANG FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN UPAYA PENCEGAHAN DEMAM BERDARAH DENGUE (DBD) PADA IBU RUMAH TANGGA DI KELURAHAN KRAMAS KOTA SEMARANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.