skip to main content

ANALISIS PERBEDAAN TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN RAWAT JALAN DI PUSKESMAS HALMAHERA DAN PUSKESMAS TLOGOSARI WETAN KOTA SEMARANG TAHUN 2016

*Melodi Damai Soleiman  -  , Indonesia
Putri Asmita Wigati  -  , Indonesia
Eka Yunila Fatmasari  -  , Indonesia
Published: 15 Jan 2017.

Citation Format:
Abstract
Primary health care is one of public care facilities where in charge of operating health care to public which forced to increase performance quality and quality for providing care. Outpatient is one of the services provided by the health centers. Halmahera Health Care (Certified by ISO) was generally complained about long queing time and care procedure disclosure and also implementation care declaration.  The aim of this research was to determine differentiation between public satisfication level among Halmahera Primary Health Care (Certified by ISO) and Tlogosari Wetan (Uncertified by ISO). This research was using descriptive model with public satisfication index. The result of data was number with different test with Mann-Whitney test. The Data showed that public satisfication index number in Halmahera Primary Health Care was 75,63 and Tlogosari Wetan was 73,52 or simply classified in good quality services. There was no significant differences between patient satisfication level, except condition care elements, care procedures, time services, and care declaration. Statistic analysis showed that there was differentiation between satisfication level among four of care elements (p = 0.000). While for cost (p=0.155), specification product of services type (p=0.728), competency and operator behavior (p=1.000), complaint handling, suggestion, and recommendation (p=0.317). Halmahera primary health care as primary health care where already certified by ISO is categorized into good performance primary health care according to public satisfication level.The recommendation to Primary health care is to improve and increase quality, so that care quality and public satisfication will be enhancement.

Fulltext View|Download
Keywords: Public Satisfication Index, Public Services, Primary Health Care

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS PERAN PEMERINTAH DESA DALAM PENYUSUNAN ANGGARAN DANA DESA UNTUK PENGEMBANGAN PROGRAM KESEHATAN DI POSYANDU KECAMATAN SRENGAT KABUPATEN BLITAR ANALISIS EFEKTIVITAS PROGRAM KESEHATAN IBU YANG DIDANAI BANTUAN OPERASIONAL KESEHATAN DI PUSKESMAS BANDARHARJO KOTA SEMARANG HUBUNGAN BEBERAPA FAKTOR IBU LANSIA DENGAN PEMANFAATAN PELAYANAN KESEHATAN REPRODUKSI LANSIA DI PUSKESMAS LEBDOSARI SEMARANG TRIWULAN I TAHUN 2016 GAMBARAN BEBERAPA FAKTOR TERKAIT PEMANFAATAN BED OCCUPANCY RATE (BOR) DI RUMAH SAKIT UMUM DAERAH dr. R. KOESMA KABUPATEN TUBAN GAMBARAN PENGETAHUAN REMAJA PUTRI TENTANG SADARI DAN PRAKTIK PEMERIKSAAN PAYUDARA SENDIRI PENGARUH PENAMBAHAN CYROMAZINE PADA PAKAN TERHADAP PERTUMBUHAN POPULASI LARVA Musca domestica PADA KOTORAN UNGGAS HUBUNGAN AKTIVITAS FISIK DAN WAKTU DI DEPAN LAYAR ELEKTRONIK DENGAN INDEKS MASSA TUBUH SISWA SD ISLAM HIDAYATULLAH SEMARANG PERBEDAAN KADAR FORMALIN PADA TAHU PUTIH DI TINGKAT PRODUSEN DAN PEDAGANG KOTA SEMARANG TAHUN 2016 ANALISIS IMPLEMENTASI SISTEM TANGGAP DARURAT BERDASARKAN OHSAS 18001:2007 KLAUSUL 4.4.7 DI PT X KALIMANTAN SELATAN ASSESSMENT PERILAKU TIDAK AMAN PADA SEKTOR INFORMAL PENGRAJIN BATU AKIK DI PASAR DARGO BARU, SEMARANG EFEKTIVITAS VARIASI DOSIS FERRI KLORIDA (FeCl3) SEBAGAI KOAGULAN DALAM MENURUNKAN KADAR KADMIUM (Cd) PADA AIR LINDI TPA JATIBARANG SEMARANG PERBEDAAN EFEKTIVITAS CONSTRUCTED WETLANDS RECIRCULATING FREE WATER SURFACE DAN SUBSURFACE FLOW SYSTEM ECHINODORUS PALAEFOLIUS UNTUK MENURUNKAN FOSFAT LIMBAH CAIR RUMAH TANGGA (GREYWATER) Studi Kasus : Kelurahan Gedawang, Kecamatan Banyumanik, FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU MEROKOK SHISHA PADA SISWA SMA X DI KOTA SEMARANG FENOMENA PROSTITUSI ONLINE DI JAKARTA SELATAN More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.