skip to main content

ANALISIS RESPONSIVENESS PELAYANAN KESEHATAN DI INSTALASI RAWAT INAP RUMAH SAKIT NASIONAL DIPONEGORO SEMARANG

*Dian Febrina Hutauruk  -  , Indonesia
Septo Pawelas Arso  -  , Indonesia
Putri Asmita Wigati  -  , Indonesia
Published: 15 Jan 2017.

Citation Format:
Abstract

One of the goals of health systems according to WHO is to increase the responsiveness of the health system, which responsiveness is fulfillment of non-medical aspects related to how people are treated and how the environmental conditions in which the person being treated. Low utilization rates of health care in inpatient, and based on a questionnaire completed by the patient hospitalized  complaints were still found on some aspects responsiveness be the background for the assessment of the responsiveness of health care in Inpatient RSND. This study aimed to describe the eight domains of responsiveness as well as determine the level of responsiveness of health care in inpatient care unit RSND. This study design was a cross sectional study with a quantitative approach and supported by qualitative approach. The results of the research found Responsiveness level of health care in Inpatient RSND was 81.1%. Percentage value of responsiveness from the eight domains is greatest consecutive patient convenience of 99,4%, confidentiality 98.3%, 90% visited the conveniences, the choice of service provider 86.7%, 88.3% hospitality officer, patient involvement 88.3%, prompt to attention 83.3%, and the clarity of information 65%. The conclusion of this study is the responsiveness of health care in inpatient care RSND Installation is good, and has met the target set by the Ministry of Health. However, there are still some respondents who are less responsive because there are still health workers are less friendly, patient feels health information obtained is less clear than health workers, patients can not get access to health services (lab) easily, his old time use patients to get a visit from the doctor, the patient has not been able to choose their own health officers, and not the presence of reading materials in the treatment room.

Fulltext View|Download

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS PERAN PEMERINTAH DESA DALAM PENYUSUNAN ANGGARAN DANA DESA UNTUK PENGEMBANGAN PROGRAM KESEHATAN DI POSYANDU KECAMATAN SRENGAT KABUPATEN BLITAR ANALISIS PELAKSANAAN TUJUH LANGKAH MENUJU KESELAMATAN PASIEN DI RUMAH SAKIT ISLAM SULTAN AGUNG SEMARANG GAMBARAN UMUR WUS MUDA DAN FAKTOR RISIKO KEHAMILAN TERHADAP KOMPLIKASI PERSALINAN ATAU NIFAS DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG HUBUNGAN BEBERAPA FAKTOR IBU LANSIA DENGAN PEMANFAATAN PELAYANAN KESEHATAN REPRODUKSI LANSIA DI PUSKESMAS LEBDOSARI SEMARANG TRIWULAN I TAHUN 2016 GAMBARAN STATUS ANEMIA PADA REMAJA PUTRI DI WILAYAH PEGUNUNGAN DAN PESISIR PANTAI (Studi di SMP Negeri Kecamatan Getasan dan Semarang Barat) GAMBARAN FAKTOR – FAKTOR KEJADIAN LESI PRAKANKER LEHER RAHIM DI PUSKESMAS CANDIROTO, KABUPATEN TEMANGGUNG HUBUNGAN ASUPAN ENERGI DAN PROTEIN DENGAN STATUS GIZI NARAPIDANA UMUM (Studi di Lembaga Pemasyarakatan Klas I Semarang Tahun 2016) PENGARUH BUKU SAKU TERHADAP TINGKAT KECUKUPAN GIZI PADA REMAJA (Studi Di SMA Teuku Umar Semarang Tahun 2016) HUBUNGAN PAPARAN DEBU KAYU DENGAN KEJADIAN INFEKSI SALURAN PERNAPASAN AKUT (ISPA) PADA PEKERJA MEBEL DI PT. X JEPARA HUBUNGAN POSTUR KERJA DENGAN KEJADIAN KELELAHAN OTOT PUNGGUNG PADA PEKERJA MEBEL BAGIAN PENGAMPLASAN DI PT. X JEPARA FAKTOR-FAKTOR YANG MEMPENGARUHI KEBERADAAN ZAT PEWARNA DAN PENGAWET TERLARANG PADA MAKANAN JAJANAN DI PASAR-PASAR TRADISIONAL KOTA SEMARANG EFEKTIFITAS CONSTRUCTED WETLANDS TIPE SUBSURFACE FLOW SYSTEM DENGAN MENGGUNAKAN TANAMAN Cyperus rotundus UNTUK MENURUNKAN KADAR FOSFAT DAN COD PADA LIMBAH CAIR LAUNDRY FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN UPAYA PENCEGAHAN DEMAM BERDARAH DENGUE (DBD) PADA IBU RUMAH TANGGA DI KELURAHAN KRAMAS KOTA SEMARANG FENOMENA PROSTITUSI ONLINE DI JAKARTA SELATAN More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.