skip to main content

ANALISIS IMPLEMENTASI PROSEDUR PELAYANAN KOORDINASI MANFAAT DI RS ROEMANI MUHAMMADIYAH

*Anggiyara Dayu Rizal  -  , Indonesia
Putri Asmita Wigati  -  , Indonesia
Anneke Suparwati  -  , Indonesia
Received: 21 Oct 2016; Published: 1 Nov 2016.

Citation Format:
Abstract

Roemani Muhammadiyah Hospital is an advanced level referrasl health facility in Semarang that has been joined BPJS Kesehatan. The procedures of Coordination Of Benefit (COB) that implemented in Roemani Muhammadiyah Hospital were not optimal. It was because of some obstacles in communication, resource, disposition, and bureaucracy structure. This study was aimed to analyze the implementation of Coordination Of Benefit service procedures in Roemani Muhammadiyah Hospital. This study was a qualitative research that using indepth interview and observational method. Main informants are the policy implementor, those are head of insurance service sub-division, head of finance sub-division, finance division staff, and admission staff. The validity test used source triangulation to the head of Hospital’s JKN team and head of finance and accounting division. The findings of this study showed that the communication was not integrated, BPJS Kesehatan did not do socialization, less of written guidelines, and the policies were lack of consistance. The quality of human resource was not optimal. The staff disposition has been good by showing their each commitment. Bureaucracy structure was not good, because SOP of Coordination Of Benefit was not available, overlapping job, and the role of  Hospital’s JKN team was not optimal. The suggestions were internal policy and SOP making, build integrated communication system, training for the staffs, optimalizing role of Hospital’s JKN team.

Fulltext View|Download
Keywords: Policy Implementation, Coordination Of Benefit (COB), Hospital

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS ADMINISTRASI KLAIM JAMINAN KESEHATAN NASIONAL RAWAT JALAN RSUD KOTA SEMARANG TAHUN 2016 ANALISIS PELAKSANAAN IDENTIFIKASI PASIEN DALAM RANGKA KESELAMATAN PASIEN DI UNIT RAWAT INAP RUMAH SAKIT UMUM DAERAH KOTA BEKASI PERBEDAAN PENGETAHUAN, SIKAP, DAN PRAKTIK KESEHATAN REPRODUKSI SISWA DI DUA SMK YANG TERPAPAR PEER EDUCATION DI KOTA SEMARANG TRIWULAN II TAHUN 2016 HUBUNGAN PENGETAHUAN, SIKAP DAN PAPARAN MEDIA INFORMASI DENGAN PRAKTIK PEMERIKSAAN PAYUDARA SENDIRI (SADARI) PADA SANTRIWATI PONDOK PESANTREN AL ISHLAH TEMBALANG SEMARANG TAHUN 2016 KUALITAS HIDUP BERDASARKAN KARAKTERISTIK PASIEN PASCA STROKE (Studi di RSUD Tugurejo Kota Semarang) GAMBARAN MIOPI PADA ANAK SEKOLAH DASAR DI DAERAH RURAL DAN URBAN (Studi kasus Kecamatan Sumowono Kabupaten Semarang dan Kecamatan Semarang Selatan Kota Semarang) HUBUNGAN PENERAPAN PRINSIP PEDOMAN GIZI SEIMBANG DENGAN STATUS GIZI MAHASISWA S1 DEPARTEMEN ILMU GIZI FAKULTAS KESEHATAN MASYARAKAT UNIVERSITAS DIPONEGORO SEMARANG HUBUNGAN ASUPAN ZAT GIZI MIKRO DENGAN KADAR HEMOGLOBIN REMAJA PUTRA USIA 11-19 TAHUN DI PANTI ASUHAN DARUT TAQWA KOTA SEMARANG TAHUN 2016 ANALISIS IMPLEMENTASI MANAJEMEN PELATIHAN KESIAPAN PETUGAS TANGGAP DARURAT DALAM MENGHADAPI BENCANA GEMPA BUMI PADA GEDUNG INSTALASI RAWAT INAP I (IRNA I) DI RSUP Dr. SARDJITO YOGYAKARTA ANALISIS IMPLEMENTASI ENVIRONMENTAL HEALTH AND SAFETY STANDARD BERDASARKAN AUN-QA (ASEAN UNIVERSITY NETWORKING QUALITY ASSURANCE) MANUAL (Studi Kasus pada Salah Satu Fakultas Kesehatan Masyarakat di Indonesia) ANALISIS RISIKO KESEHATAN LINGKUNGAN PAPARAN SULFUR DIOKSIDA (SO2) UDARA AMBIEN PADA PEDAGANG KAKI LIMA DI TERMINAL BUS PULOGADUNG, JAKARTA TIMUR KEMAMPUAN SERBUK BIJI ASAM JAWA DALAM MENURUNKAN TSS, TURBIDITAS, DAN AMONIAK PENGOLAHAN LIMBAH CAIR PT. UTAMA MULTINIAGA INDONESIA More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.