skip to main content

PERSEPSI PASIEN RAWAT INAP KLAS III TERHADAP RESPONSIVENESS PELAYANAN DOKTER DAN PERAWAT DI RUMAH SAKIT UMUM DAERAH RAA SOEWONDO PATI

*Nydia Veramita  -  , Indonesia
Anneke Suparwati  -  , Indonesia
Putri Asmita Wigati  -  , Indonesia
Published: 2 Mar 2016.

Citation Format:
Abstract

Responsiveness is non-medical aspects of how a person is treated. This study was conducted to determine the perception of hospitalized patients class III to reactivity doctors and nurses service were seen on 3 domain ie friendliness agent responsiveness, clarity of information, and long periods of expectation. This research is opservasional. The population in this study were all hospitalized patients class III hospitals RAA Soewondo Pati. The sample of this research is 73 respondents. The sampling technique using simple random sampling formulas. Data collection methods using questionnaires and structured documentation. The data analysis of this research is the analysis of univariate. Univariate analysis was to describe all the variables of the study. The results of this study dilhat of two factors, namely higher education and vocational education is getting to know the quality of health services. For the perception of the responsiveness of service doctors and nurses patient were seen on 3 domain ie friendliness agent responsiveness, clarity of information, and the long period of waiting, the results of responsiveness care physician All patients responded to 100% friendly doctor, nurse showed all patients also answered 100% friendly and for the clarity of the information, there are still 19.2% of which are not agreed to answer questions relating to an easily understandable explanation of the patient's condition is considered, and the last for this long wait almost all patients respond in accordance with the highest value of 93.2% to a question Related responsiveness of nurses and doctors in emergency conditions. Doctors and nurses reactivity was good, both in normal and in emergency situations. Both have received a positive response from respondents. But doctors and nurses need to improve their communication skills, as there are still some respondents are not always able to understand their explanation.

Fulltext View|Download
Keywords: Responsiveness, 8 Domain responsiveness, responsiveness to the patient's perception

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS IMPLEMENTASI PENGINTEGRASIAN PELAYANAN KESEHATAN TRADISIONAL DI PUSKESMAS HALMAHERA KOTA SEMARANG GAMBARAN SEKTOR INFORMAL NELAYAN KELURAHAN CILINCING JAKARTA UTARA SEBAGAI CALON PESERTA BPJS KESEHATAN HUBUNGAN PENGETAHUAN DAN SIKAP DENGAN PERILAKU DETEKSI DINI PADA PENDERITA KANKER SERVIKS DI RSUP DR. KARIADI SEMARANG TAHUN 2015 HUBUNGAN BEBERAPA FAKTOR DETERMINAN DENGAN KUALITAS DATA ASUHAN KEPERAWATAN DI RUANG RAWAT INAP RUMAH SAKIT UMUM KOTA BEKASI TAHUN 2015 GAMBARAN PERKEMBANGAN PUBERTAS DAN PERBEDAAN USIA AWAL PUBERTAS PADA SISWA - SISWI SEKOLAH DASAR (Studi di Kecamatan Semarang Tengah Kota Semarang) Identifikasi Pupa Jantan dan Pupa Betina dengan Metode Pemisahan Berdasarkan Ukuran Tubuh Pupa Aedes aegypti PENGETAHUAN, SIKAP, DAN PRAKTIK DALAM PEMBERIAN ASI EKSKLUSIF DI WILAYAH KERJA PUSKESMAS REMBANG 2 DAN PUSKESMAS SARANG FAKTOR – FAKTOR YANG BERHUBUNGAN dengan USIA MENOPAUSE (Studi di Puskesmas Bangetayu Tahun 2015) ANALISIS MANAJEMEN PELAKSANAAN PADA KESIAPSIAGAAN DAN TANGGAP DARURAT DI GEDUNG PERKANTORAN X ANALISIS FAKTOR YANG BERPENGARUH TERHADAP PERAN PETUGAS K3 DALAM MENDORONG PARTISIPASI PEKERJA KONTRAK UNTUK MEMBANTU PERENCANAAN MANAJEMEN RISIKO DI PEMBANGUNAN GEDUNG Y HUBUNGAN KUALITAS AIR MINUM DENGAN KEJADIAN DIARE PADA BALITA DI WILAYAH KERJA PUSKESMAS BANYUASIN KECAMATAN LOANO KABUPATEN PURWOREJO (The Relationship Between The Quality Of Drinking Water and The Occurrence Of Diarrhea In Children Under Five Years In ANALISIS FAKTOR – FAKTOR RISIKO YANG MEMPENGARUHI TINGKAT KERACUNAN PESTISIDA PADA PETANI DI DESA JATI , KECAMATAN SAWANGAN, KABUPATEN MAGELANG, JAWA TENGAH FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU PENGGUNAAN ALAT KONTRASEPSI PADA WANITA USIA SUBUR DI PUSKESMAS JOMBANG-KOTA TANGERANG SELATAN PERILAKU PENCARIAN PENGOBATAN PADA WANITA DENGAN IVA (INSPEKSI VISUAL DENGAN ASAM ASETAT) POSITIFDI PUSKESMAS HALMAHERA DAN PUSKESMAS KEDUNGMUNDU KOTA SEMARANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.