ANALISIS PERBAIKAN KINERJA RANTAI PASOK PADA INDUSTRI GARMEN DENGAN METODE SUPPLY CHAIN OPERATION REFERENCE DAN ANALYTICCAL HIERARCHY PROCESS (SCOR-AHP)

Abstract

Abstrak
Pada sektor industri rantai pasok merupakan aspek vital yang perlu diperhatikan dalam menentukan
keberhasilan sebuah perusahaan, karena mempengaruhi semua aktivitas produksi perusahaan. PT.
Sandang Asia Maju Abadi merupakan industri garmen besar yang menerapkan sistem Make to Order
(MTO) yang melakukan ekspor ke lima benua dengan fasilitas manufaktur modern di Asia Tenggara,
sebagai perusahaan yang menerapkan Make to Order (MTO) pelanggan memiliki hak untuk memesan
produk sesuai keinginan mereka, sehingga pemenuhan kebutuhuhan pelanggan menjadi hal yang
sangat penting untuk diperhatikan, perusahaan harus menjamin produk sesuai dengan standar dari
pelanggan. Diperlukan analisis terhadap proses bisnis dan produksi perusahaan terhadap alur rantai
pasok sehingga dapat dilakukan penilaian kinerja dan mengidentifikasi bagian untuk diperbaiki. Pada
penelitian ini pengukuran dilakukan menggunakan metode Supply Chain Operation Reference (SCOR)
dan Analytical Hierarchy Process (AHP) untuk menentukan Key Performance Indicator dan
pembobotan terhadap indikator kinerja. Hasil pengukuran didapatkan bahwa indikator ketepatan
waktu pengiriman (S2) diperlukan evaluasi lebih lanjut, dilakukan rekomendasi perbaikan secara
internal dan eksternal perusahaan sehingga diharapkan dapat meningkatkan kinerja perusahaan dalam
memenuhi permintaan dari pelanggan.

Kata Kunci : Manajemen Rantai Pasok, Supply Chain Operation Reference, Analytical Hierarchy
Process, Peningkatan Kualitas, Kepuasan Konsumen, Indikator Kinerja Utama
Abstract
[Analysis of Performance Improvement in the Garment Industry Supply Chain using the Supply
Chain Operation Reference and Analytical Hierarchy Process (SCOR-AHP) Method] In the
industrial sector, the supply chain is a vital aspect that needs to be considered in determining the success
of a company, because it affects all production activities of the company. PT. Sandang Asia Maju Abadi
is a large garment industry that implements a Make to Order (MTO) system that exports to five
continents with modern manufacturing facilities in Southeast Asia, as a company implementing Make
to Order (MTO) customers have the right to order products as they wish, so that meeting customer
needs is a very important thing to note, the company must guarantee that the product meets the
standards of the customer. An analysis of the company's business and production processes is needed
for the supply chain flow so that performance assessments can be carried out and identifying parts for
improvement. In this study the measurements were carried out using the method Supply Chain
Operation Reference (SCOR) andAnalytical Hierarchy Process (AHP) to determine Key Performance
Indicator and weighting of performance indicators. The measurement results show that the on time
delivery indicator (S2) requires further evaluation, recommendations for improvements are needed
internally and externally to the company so that it is expected to improve the company's performance
in meeting customer requests

Keywords : Supply Chain Management, Supply Chain Operation Reference, Analytical Hierarchy
Process, Quality Improvement, Customer Satisfaction, Key Performance Indicator