PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL KELURAHAN (Studi pada Kelurahan di Kecamatan Banyumanik, Tembalang dan Candisari Kota Semarang)

Abstract

ABSTRACT
Total Quality Management is a comprehensive managerial activity in theorganization
aimed at improving or improving theperformance of an institution. To improve this, the role of the
lurah or manager is important. Especiallyin the public service sector which requires optimal
service (performance) because it deals directly with the public (customers). This research examines
how to improve managerial performance (public services) at the lurah in Candisari, Tembalang
and Banyumanik sub-districts through the variables of Service Focus, Employee Empowerment,
Education and Training and Continuous System Improvement on Managerial Performance. Where
the above variables are part of the TQM method.
This research method uses quantitativewith multiple linear regression test. The results of
statistical test analysis using alpha = 0.05. While the results of the study indicate that thevariables
of Service Focus, EmployeeEmpowerment, Education and Training and Continuous System
Improvementhave an effect on managerial performance. So that it can be implied that managerial
performance is dependent on the above variables.