BibTex Citation Data :
@article{DJM33815, author = {Pandu Atmadi Putra and Retno Hidayati}, title = {PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL KELURAHAN (Studi pada Kelurahan di Kecamatan Banyumanik, Tembalang dan Candisari Kota Semarang)}, journal = {Diponegoro Journal of Management}, volume = {11}, number = {1}, year = {2022}, keywords = {Keywords: Service Focus, Employee Empowerment, Education and Training, Continuous Improvement of Systems, Managerial Performance}, abstract = { ABSTRACT Total Quality Management is a c omprehensive managerial activity in the organization aimed at improving or improving the performance of an institution. To i mprove this, the role of the lurah or manager is important. Especially in the public service sector which requires optimal service (performance) because it deals directly with the public (customers). This research examin es how to improve managerial perform ance (public services) at the lurah in Candisari, Tembalang and Banyuma nik sub - districts through the variables of Service Focus, Employee Empowerment, Education and Training and Continuous System Improvement on Manageria l Performance. Where the above varia bles are part of the TQM method. This research method uses quantitative with multiple linear regression test. The results of statistical test analysis using alpha = 0.05. While the results of the study indicate that the variables of Service Focus, Employee Empowerment, Education and Training and Continuous System Improvement have an effect on managerial performance. So that it can be implied that managerial performance is dependent on the above variables. }, issn = {2337-3792}, url = {https://ejournal3.undip.ac.id/index.php/djom/article/view/33815} }
Refworks Citation Data :
Last update: