skip to main content

ANALISIS PERBEDAAN TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RAWAT JALAN PUSKESMAS BERSTATUS AKREDITASI UTAMA DAN PARIPURNA DI KOTA SEMARANG

*Nimas Ariyani Damayanti  -  , Indonesia
Sutopo Patria Jati  -  , Indonesia
Eka Yunila Fatmasari  -  , Indonesia
Published: 1 Oct 2018.

Citation Format:
Abstract

Regulation of the Ministry of Health Number 46 Year 2015 states that Health Center must be accredited regularly at least every three years. Through the accreditation, Health Center’s management is expected to apply the procedural standar well to make patients satisfied with the service provides. According to outpatient service data of Health Center in Semarang, Plenary accredited Health Center has downward trend and main accredited Health Center have upward and fluctuative trend. The purpose of this research’s to analize the difference of patient's satisfaction level at Health Care accredited as main and plenary accreditation in Semarang based on service quality dimension aspect. This research use descriptive analytic method with cross sectional design. The sample of this research is 192 respondents. Data analysis included univariate analysis with frequency distribution table and crosstab and bivariate analysis using Mann-Whitney test. The results of crosstab indicate highly educated respondents and respondents who don’t use JKN tend to be less satisfied with the services provided. The univariate result shows the satisfaction level on the quality of outpatient services in terms of the five dimensions of service quality in the Plenary accredited Health Care tend to be better than respondents from the main accredited health center. Bivariate analysis shows there’re significant differences in tangible (p <0.001), reliability (p <0.001), responsiveness (p <0.001), emphaty (p <0.001), whereas there’s no difference in assurance (p = 0.346). It’s suggested Health Center to improve the waiting room, maximize preventive promotive effort by health promotion staffs, evaluate routine waiting time, and having evaluation and monitoring to patient satisfaction about quality of service.

Fulltext View|Download
Keywords: Patients satiscation level, Primary Health Care Accreditation

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
EVALUASI PELAKSANAAN PROGRAM PENGENDALIAN PENYAKIT DEMAM BERDARAH DENGUE (P2DBD) DI PUSKESMAS MOJOSONGO KABUPATEN BOYOLALI TAHUN 2018 ANALISIS PELAKSANAAN PENDAMPINGAN AKREDITASI PUSKESMAS PADA KELOMPOK KERJA ADMINISTRASI DAN MANAJEMEN DI KABUPATEN PEMALANG Deskripsi Faktor-faktor Pernikahan Dini pada WUS di Kecamatan Bandungan, Kabupaten Semarang Tahun 2017 PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN PERSEPSI KEMANFAATAN DENGAN NIAT UNTUK MENGGUNAKAN SISTEM INFORMASI MANAJEMEN SURVEILLANCE KESEHATAN IBU DAN ANAK GAMBARAN SKOR KARIES MENURUT STATUS KEHAMILAN DI PUSKESMAS BAYAT KABUPATEN KLATEN HUBUNGAN FAKTOR HOST, FAKTOR LINGKUNGAN, DAN STATUS GIZI DENGAN KEJADIAN DEMAM BERDARAH DENGUE DI WILAYAH KERJA PUSKESMAS KAYEN KABUPATEN PATI HUBUNGAN KETEHANAN PANGAN KELUARGA DAN TINGKAT KECUKUPAN ZAT GIZI DENGAN KEJADIAN STUNTING PADA ANAK USIA 24-59 BULAN DI DAERAH PESISIR (Studi di Wilayah Kerja Puskesmas Bandarharjo Kota Semarang) HUBUNGAN TINGKAT KECUKUPAN ENERGI, MAGNESIUM, KALSIUM DAN BESI, AKTIVITAS FISIK, PRESENTASE LEMAK TUBUH DENGAN SIKLUS MENSTRUASI REMAJA PUTRI SMA NEGERI 4 KOTA PEKALONGAN HUBUNGAN GERAKAN BERULANG, POSTUR PERGELANGAN TANGAN, MASA KERJA DAN USIA TERHADAP KEJADIAN CARPAL TUNNEL SYNDROME PADA TUKANG BESI (Studi Kasus Pada Pekerja Pembentukan Tulangan Kolom, Proyek Pembangunan Apartemen Oleh PT X) FAKTOR YANG MEMPENGARUHI KEPATUHAN AWAK MOBIL TANGKI TERHADAP STANDAR OPERASIONAL PROSEDUR PENGISIAN DAN PEMBONGKARAN BBM (STUDI KASUS DI PT. X SEMARANG) EVALUASI PELAKSANAAN FORUM KESEHATAN DESA DALAM MENDUKUNG PELAKSANAAN PENGEMBANGAN DESA SIAGA AKTIF DI DESA GULON KABUPATEN MAGELANG FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU KEPALA KELUARGA DALAM PENERAPAN DEKLARASI KAWASAN DILARANG MEROKOK (KDM) (Studi di Wilayah Pedukuhan Gluntung Kidul Desa Caturharjo Kecamatan Pandak Kabupaten Bantul) More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.