skip to main content

ANALISIS PERBEDAAN TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RAWAT JALAN PUSKESMAS BERSTATUS AKREDITASI UTAMA DAN PARIPURNA DI KOTA SEMARANG

*Nimas Ariyani Damayanti  -  , Indonesia
Sutopo Patria Jati  -  , Indonesia
Eka Yunila Fatmasari  -  , Indonesia
Published: 1 Oct 2018.

Citation Format:
Abstract

Regulation of the Ministry of Health Number 46 Year 2015 states that Health Center must be accredited regularly at least every three years. Through the accreditation, Health Center’s management is expected to apply the procedural standar well to make patients satisfied with the service provides. According to outpatient service data of Health Center in Semarang, Plenary accredited Health Center has downward trend and main accredited Health Center have upward and fluctuative trend. The purpose of this research’s to analize the difference of patient's satisfaction level at Health Care accredited as main and plenary accreditation in Semarang based on service quality dimension aspect. This research use descriptive analytic method with cross sectional design. The sample of this research is 192 respondents. Data analysis included univariate analysis with frequency distribution table and crosstab and bivariate analysis using Mann-Whitney test. The results of crosstab indicate highly educated respondents and respondents who don’t use JKN tend to be less satisfied with the services provided. The univariate result shows the satisfaction level on the quality of outpatient services in terms of the five dimensions of service quality in the Plenary accredited Health Care tend to be better than respondents from the main accredited health center. Bivariate analysis shows there’re significant differences in tangible (p <0.001), reliability (p <0.001), responsiveness (p <0.001), emphaty (p <0.001), whereas there’s no difference in assurance (p = 0.346). It’s suggested Health Center to improve the waiting room, maximize preventive promotive effort by health promotion staffs, evaluate routine waiting time, and having evaluation and monitoring to patient satisfaction about quality of service.

Fulltext View|Download
Keywords: Patients satiscation level, Primary Health Care Accreditation

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS PELAKSANAAN PENANGANAN KELUHAN PELANGGAN DAN PELAYANAN INFORMASI DI BPJS KESEHATAN KANTOR CABANG SEMARANG EVALUASI PELAKSANAAN PROGRAM PENGENDALIAN PENYAKIT DEMAM BERDARAH DENGUE (P2DBD) DI PUSKESMAS MOJOSONGO KABUPATEN BOYOLALI TAHUN 2018 PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN PERSEPSI KEMANFAATAN DENGAN NIAT UNTUK MENGGUNAKAN SISTEM INFORMASI MANAJEMEN SURVEILLANCE KESEHATAN IBU DAN ANAK HUBUNGAN PERNIKAHAN DINI, EKONOMI KELUARGA,MEDIA SOSIAL DENGAN KEJADIAN PERCERAIAN PADA WANITA PUS DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG TAHUN 2017 GAMBARAN PENGETAHUAN, SIKAP, DAN PERILAKU PEMAKAIAN KELAMBU BERINSEKTISIDA TAHAN LAMA (KBTL) (STUDI DI WILAYAH KERJA PUSKESMAS KALIGESING KABUPATEN PURWOREJO) HUBUNGAN FAKTOR HOST, FAKTOR LINGKUNGAN, DAN STATUS GIZI DENGAN KEJADIAN DEMAM BERDARAH DENGUE DI WILAYAH KERJA PUSKESMAS KAYEN KABUPATEN PATI HUBUNGAN POLA PEMBERIAN MP-ASI DAN POLA ASUH GIZI DENGAN STATUS GIZI BAYI USIA 6-23 BULAN, STUDI KASUS DI KELURAHAN LANGENSARI, KECAMATAN UNGARAN BARAT, KABUPATEN SEMARANG HUBUNGAN KETEHANAN PANGAN KELUARGA DAN TINGKAT KECUKUPAN ZAT GIZI DENGAN KEJADIAN STUNTING PADA ANAK USIA 24-59 BULAN DI DAERAH PESISIR (Studi di Wilayah Kerja Puskesmas Bandarharjo Kota Semarang) HUBUNGAN PAPARAN BENZENE DENGAN FUNGSI PARU PADA AWAK MOBIL TANGKI BBM DI PT. X SEMARANG FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PRAKTIK SAFETY DRIVING PADA PENGEMUDI MOBIL SKID TANK DI PT X ANALISIS HUBUNGAN ANTARA DUKUNGAN PSIKOSOSIAL DENGAN PERILAKU KEBERHASILAN PENGOBATAN PASIEN TB DI KOTA SEMARANG ANALISIS FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU PENGGUNAAN METODE KONTRASEPSI JANGKA PANJANG PADA AKSEPTOR KB AKTIF DALAM PROGRAM KAMPUNG KB (STUDI KASUS DI KAMPUNG KB KOTA SEMARANG) More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.