ANALISIS BEBAN KERJA PETUGAS DI UNIT BPJS CENTER  RUMAH SAKIT KRAKATAU MEDIKA KOTA CILEGON  DENGAN METODE WORK SAMPLING

Risa Rahayu; Ayun Sriatmi; Septo Pawelas Arso

doi:10.14710/jkm.v5i4.18323

DOI: https://doi.org/10.14710/jkm.v5i4.18323

ANALISIS BEBAN KERJA PETUGAS DI UNIT BPJS CENTER RUMAH SAKIT KRAKATAU MEDIKA KOTA CILEGON DENGAN METODE WORK SAMPLING

*Risa Rahayu - , Indonesia

Ayun Sriatmi - , Indonesia

Septo Pawelas Arso - , Indonesia

Published: 1 Oct 2017.

BibTex Citation Data :

@article{JKM18323,
    author = {Risa Rahayu and Ayun Sriatmi and Septo Arso},
    title = {ANALISIS BEBAN KERJA PETUGAS DI UNIT BPJS CENTER  RUMAH SAKIT KRAKATAU MEDIKA KOTA CILEGON  DENGAN METODE WORK SAMPLING},
    journal = {Jurnal Kesehatan Masyarakat},
  volume = {5},
    number = {4},
    year = {2017},
    keywords = {Workload, Human Resources Needs, BPJS Rumah Sakit},
    abstract = {  BPJS Kesehatan have to maintain quality control and cost control. As an effort to realize the management of BPJS patient claims that quality are closely related to the quantity and quality of personnel in the BPJS Center Unit. This study analyzes the workload and manpower needs in the BPJS Center Krakatau Medika Hospital Cilegon City. Work sampling method used for measure the workload, while the method Workload Indicator Staffing Needs (WISN) is used for measure the power requirements based on actual workload. Work sampling conducted on May 15 – June 2 2017. The results of this study indicate that the Administrator personel who have been using 80,31 % of the work time with productive activities. Of productive activity is, as much as 60,90% is for direct productive activities, 19,41% is for not directly productive activities. meanwhile 8,82% used for personal acitivities and 10,86 for unproductive activities. Work sampling results to Coder are 81,05% of the work time with productive activities, 61% is for direct productive activities and 20,05% is for not directly productive activities, for personal activities is 6,20% and 12,76% for unproductive activities. Based on the results of the work sampling, with WISN turns out that the current force is smaller than the power requirements to complete the tasks and functions of the BPJS Center Krakatau Medika Hospital Cilegon City.  },
   issn = {2356-3346},   pages = {112--118}  doi = {10.14710/jkm.v5i4.18323},
    url = {https://ejournal3.undip.ac.id/index.php/jkm/article/view/18323}
}

Citation Format:

Abstract

BPJS Kesehatan have to maintain quality control and cost control. As an effort to realize the management of BPJS patient claims that quality are closely related to the quantity and quality of personnel in the BPJS Center Unit. This study analyzes the workload and manpower needs in the BPJS Center Krakatau Medika Hospital Cilegon City. Work sampling method used for measure the workload, while the method Workload Indicator Staffing Needs (WISN) is used for measure the power requirements based on actual workload. Work sampling conducted on May 15 – June 2 2017. The results of this study indicate that the Administrator personel who have been using 80,31 % of the work time with productive activities. Of productive activity is, as much as 60,90% is for direct productive activities, 19,41% is for not directly productive activities. meanwhile 8,82% used for personal acitivities and 10,86 for unproductive activities. Work sampling results to Coder are 81,05% of the work time with productive activities, 61% is for direct productive activities and 20,05% is for not directly productive activities, for personal activities is 6,20% and 12,76% for unproductive activities. Based on the results of the work sampling, with WISN turns out that the current force is smaller than the power requirements to complete the tasks and functions of the BPJS Center Krakatau Medika Hospital Cilegon City.

Fulltext View|Download

Keywords: Workload, Human Resources Needs, BPJS Rumah Sakit

Article Metrics:

Article Info

Section: Administrasi dan Kebijakan Kesehatan

In Vol 5, No 4 (2017): JULI

Recent articles

ANALISIS PERBEDAAN RESPONSIVENESS PELAYANAN RAWAT JALAN PADA PASIEN UMUM DAN PASIEN BPJS DI BALAI KESEHATAN INDERA MASYARAKAT (BKIM) PROVINSI JAWA TENGAH ANALISIS KEBUTUHAN (NEED) MAHASISWA TERHADAP PELAYANAN KESEHATAN KAMPUS UNIVERSITAS DIPONEGORO HUBUNGAN PERSEPSI TENTANG MANAJEMEN PELAYANAN PIK-KRR DENGAN KEPUASAN PENGUNJUNG PADA SISWA SMA X SEMARANG TRIWULAN II TAHUN 2017 HUBUNGAN PENGETAHUAN, SIKAP, MOTIVASI DAN DUKUNGAN KELUARGA DENGAN KUNJUNGAN IBU NIFAS DALAM PEMERIKSAAN PASKA BERSALIN DI WILAYAH KOTA SEMARANG TRIWULAN II TAHUN 2017 EPIDEMIOLOGI KECELAKAAN LALU LINTAS DI JALUR TENGKORAK KABUPATEN WONOSOBO (Studi Kasus: JALAN RAYA PARAKAN KM 10) GAMBARAN KONTAMINASI Salmonella spp PADA BOTOL SUSU DAN KEJADIAN DIARE BAYI DAN BALITA (Studi di Kelurahan Tandang Kecamatan Tembalang) HUBUNGAN ASUPAN MAKANAN, AKTIVITAS FISIK DAN PENGGUNAAN KONTRASEPSI HORMONAL DENGAN KADAR KOLESTEROL DARAH (Studi pada Wanita Keluarga Nelayan Usia 30 – 40 Tahun di Tambak Lorok, Semarang Tahun 2017) FAKTOR RISIKO KURANG KONSUMSI BUAH DAN SAYUR PADA ANAK USIA SEKOLAH DASAR (Studi Kasus-Kontrol pada SiswaSDN Sendangmulyo 03 Semarang Tahun 2017) More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.

The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Kesehatan Masyarakat (JKM, p-ISSN: 2715-5617, e-ISSN:2356-3346) and Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

JKM journal and Faculty of Public Health, Diponegoro University, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the JKM journal are the sole and exclusive responsibility of their respective authors and advertisers.

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JKM journal]
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to jkm@live.undip.ac.id.