skip to main content

ANALISIS PERBEDAAN PERSEPSI PASIEN PESERTA BPJS TERHADAP PENILAIAN MUTU PELAYANAN DI PUSKESMAS KEDUNGMUNDU KOTA SEMARANG TAHUN 2016

*Clara Sylvia Pardede  -  , Indonesia
Chriswardani Suryawati  -  , Indonesia
Putri Asmita Wigati  -  , Indonesia
Received: 21 Oct 2016; Published: 1 Nov 2016.

Citation Format:
Abstract
BPJS Health in collaboration with the health facilities facilities such as health centers, neighborhood health center and the hospital to open the doors of public health services. Puskesmas as FKTP need to see how the analysis of satisfaction felt by participants BPJS. Every person has the same right to gain access to resources in the health sector. This study aimed to analyze the differences in the perception of patients BPJS using service quality dimensions. This study uses descriptive quantitative research subjects were taken by using purposive sampling. As for the study is based on the quality dimension, namely the quality of tangibles, reliability, responsiveness, assurance, emphaty. The patients studied were BPJS PBI and Non PBI get service in Puskesmas Kedungmundu Semarang with sample sizes of 50 BPJSPBI and 50 BPJS Non PBI. The result of this research is that the quality of tangible (p = 0.03), reliability (p = 0.10), responsiveness (p = 0.10), assurance (p = 0.55), empathy (p = 0.8).The conclusion of this study is the discrepancy between the patient's perception BPJS PBI dan Non PBI BPJS seen from the dimensions of quality of tangibles ( p <0.05 ) and no differences were seen from the perception of quality dimensions of reliability , responsiveness, assurance and assurance( p > 0.05 ) , Suggestions for workers to always be friendly , patient , polite and cautious in serving patients and always keeping the environment clean.
Fulltext View|Download

Article Metrics:

Article Info
Section: Administrasi dan Kebijakan Kesehatan
Recent articles
ANALISIS ADMINISTRASI KLAIM JAMINAN KESEHATAN NASIONAL RAWAT JALAN RSUD KOTA SEMARANG TAHUN 2016 PENGEMBANGAN STRATEGI PEMASARAN LAYANAN LAPAROSCOPY DI RUMAH SAKIT ISLAM JAKARTA PONDOK KOPI HUBUNGAN FAKTOR RISIKO KEJADIAN UNMET NEED KB (KELUARGA BERENCANA) DI DESA ADIWERNA, KECAMATAN ADIWERNA, KABUPATEN TEGAL, TRIWULAN III TAHUN 2016 GAMBARAN PENGETAHUAN, SIKAP DAN PRAKTIK PENCEGAHANKEKERASAN SEKSUALTERHADAP ANAK PADA KETERPAPARAN PROGRAM YAYASAN SETARA DENGAN MEDIA VIDEO (Studi Kasus di 2 SD di Kota Semarang) GAMBARAN FAKTOR RISIKO AKTIVITAS FISIK, KUALITAS TIDUR, DAN STRES DENGAN TEKANAN DARAH PADA MAHASISWA TINGKAT AKHIR FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO PENGARUH PENDIDIKAN KESEHATAN PADA SISWA DAN PETUGAS KEBERSIHAN TERHADAP KEPADATAN JENTIK DI SEKOLAH DASAR WILAYAH KECAMATAN TEMBALANG HUBUNGAN ASUPAN ZAT BESI, ASAM FOLAT, VITAMIN B12 DAN VITAMIN C DENGAN KADAR HEMOGLOBIN SISWA DI SMP NEGERI 2 TAWANGHARJO KABUPATEN GROBOGAN HUBUNGAN TINGKAT KECUKUPAN ENERGI, TINGKAT AKTIVITAS FISIK DAN KARAKTERISTIK KELUARGA DENGAN RISIKO KEKURANGAN ENERGI KRONIS PADA IBU HAMIL DI WILAYAH KERJA PUSKESMAS DAWE, KUDUS ANALISIS PENYEBAB DAN PENGENDALIAN KEJADIAN KECELAKAAN KERJA DI JALAN RAYA PADA DELIVERYMAN TAHUN 2014-2015 (STUDI KASUS PADA DELIVERYMAN PT. COCA COLA AMATIL INDONESIA CENTRAL JAVA) ANALISIS KEPATUHAN PEKERJA TERHADAP PENGGUNAAN ALAT PELINDUNG DIRI (APD) (StudiKasus Area Produksi di PT. X ) STUDI BEBAN PENCEMARAN LOGAM BERAT KADMIUM (Cd) PADA BALLAST WATER KAPAL BARANG DAN KAPAL PENUMPANG DI PELABUHAN TANJUNG EMAS SEMARANG PENGARUH VARIASI LAMA WAKTU KONTAK DAN JUMLAH TANAMAN KAYU APU (Pistia stratiotes) TERHADAP PENURUNAN KADAR CADMIUM (Cd) LIMBAH CAIR BATIK HOME INDUSTRY “X” DI MAGELANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.