Perkembangan Perusahaan Daerah Air Minum (PDAM) Tirto Panguripan Kabupaten Kendal Tahun 1986-2020

Abstract

Clean water is a necessity that must be met in life, so its existence needs to be
maintained. Water can be consumed properly if it has gone through adequate
treatment. The existence of clean water can be found easily because there is an
authorized agency in the field of clean water management, namely the Regional
Drinking Water Company (PDAM). This article discusses the development of the
Regional Drinking Water Company (PDAM) Tirto Panguripan, Kendal Regency and its
supporting factors. This study uses a critical history method that includes four steps,
namely the search for historical sources (heuristics), source criticism, interpretation, and
historical writing (historiography). The results showed that PDAM Tirto Panguripan,
Kendal Regency, is a clean water supply company under the auspices of the Regional
Owned Enterprises (BUMD) of Kendal Regency. PDAM was founded in 1986 and
continues to grow until 2020. Developments can be seen in terms of the company
name, number of employees, and number of customers which also affect changes in
the organizational structure of the company's work procedures. To support the
development of the company, PDAM has promoted clean water services; responsive to
customer problems related to pipe leaks, water quality, and increases in basic water
tariffs; appreciate customers and the community by giving gifts through raffle activities
and company birthdays; seek to improve employee performance by providing training;
and planting trees for the preservation of clean water sources. PDAM provides free
ready-to-drink water, provides free medical treatment, and basic necessities to help the
community. In addition, PDAM also received capital participation from the Kendal
Regency Government as a form of support for company development.