KUALITAS PELAYANAN DALAM JASA TRANSPORTASI PUBLIK BUS RAPID TRANSIT (BRT) KOTA SEMARANG
Abstract
The high use of private vehicles and public transportation causing congestion on most roads in the city of Semarang . To reduce the congestion Semarang city government provide an alternative solution , namely policy Trans Bus Rapid ( BRT ) . However , in practice there are few facilities of BRT are not running optimally .
Keywords
Quality of public services , BRT Semarang , Theory dimensions of service , qualitative research method deskrip
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