DOI: https://doi.org/10.14710/jppmr.v4i4.9377

KUALITAS PELAYANAN DALAM JASA TRANSPORTASI PUBLIK BUS RAPID TRANSIT (BRT) KOTA SEMARANG

*Thoriq Adi Prayoga  -  JURUSAN ADMINISTRASI PUBLIK FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO
Ari Subowo  -  JURUSAN ADMINISTRASI PUBLIK
Dyah Lituhayu  -  JURUSAN ADMINISTRASI PUBLIK

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Abstract
The high use of private vehicles and public transportation causing congestion on most roads in the city of Semarang . To reduce the congestion Semarang city government provide an alternative solution , namely policy Trans Bus Rapid ( BRT ) . However , in practice there are few facilities of BRT are not running optimally .
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Keywords: Quality of public services , BRT Semarang , Theory dimensions of service , qualitative research method deskrip

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Language : EN
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