Peran Ombudsman Republik Indonesia Perwakilan Provinsi Jawa Tengah dalam Peningkatan dan Perbaikan Pelayanan Publik

Abstract

Abstract
The study was backed by the objective conditions which showed the low quality
of public services in Central Java Province. Ombudsman of Indonesian Republic Central
Java Province Representative on their survey has come across many SKPD in Central
Java Province have not meet the services standards yet. As a public service watchdog
agency aimed to increase the quality of public services, Ombudsman needs to be
optimized. Therefore, the purpose of the research is to know how the implementation of
the duties and functions of Ombudsman of Indonesian Republic Central Java Province
Representative, how patterns of cooperation with other institution, and how the product
of Ombudsman manifested in improvements to public services.
This study is a qualitative research, technique of data collection by observation,
interviews, documentary, and literature. The research result was that Ombudsman of
Indonesian Republic Central Java Province Representative on doing their roles has yet
been maximum, preventive efforts through society education or socialization has yet to
reach all stratums. It affects the intensity of report and complaint coming in to
Ombudsman. The functioning of Ombudsman product as means to handle case until now
has been adequate, despite there still Ombudsman product which tends to be ignored by
the reported party during written clarification stage. On the PDAM Tirta Modal
Semarang case, Ombudsman worked well to settle it by mediation. Ombudsman in
supporting their performance employs cooperation with all public service institution and
private institution LSM Pattiro Semarang, the cooperation pattern is socialization and
participation. Ombudsman product is realized on the improvement of public services by
obliging public service institutions which has done maladministration to offer
compensation to victims, and also to give assurance of improved public services in the
future.
To support optimization of Ombudsman of Indonesian Republic Central Java
Province Representative, there need to be a synergy between existing stakeholders, an
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enhancement of intensity of socialization to the public society and also an enhancement
of human resource quality in the Ombudsman of Indonesian Republic Central Java
Province Representative.