E-GOVERNMENT IMPLEMENTATION AND HUMAN RESOURCE MANAGEMENT IN SUBDISTRICT GOVERNANCE (CASE STUDY: DRAMAGA SUBDISTRICT GOVERNMENT, BOGOR REGENCY)

Abstract

This research examines the digital transformation challenges in public administration within Dramaga Subdistrict, Bogor Regency, focusing on e-government adoption and human resource management dynamics. Through qualitative descriptive methodology, this study investigates how technological integration in local governance faces obstacles including infrastructure limitations, generational gaps among civil servants, insufficient digital competencies, and institutional governance constraints. The research utilizes primary data gathered through interviews and direct observations with government personnel, supplemented by secondary sources from policy documents and administrative records. Findings reveal significant disparities in digital adoption patterns: firstly, the concentration of technological responsibilities among limited digitally competent staff members; secondly, work-habit inertia and adaptation challenges among senior or less techsavvy staff, requiring sustained mentoring and formal support mechanisms; thirdly, the emergence of informal communication channels as compensatory mechanisms for inadequate formal digital workflows; and fourthly, institutional weaknesses in digital governance and data security management, where reliance on system stability substitutes for structured information security frameworks. This study demonstrates that while e-government initiatives aim to enhance transparency and service efficiency, implementation in suburban contexts encounters substantial challenges from uneven digital capacity distribution, fragile institutional mechanisms, and unstandardized security practices. The research contributes valuable insights to digital governance literature while providing practical recommendations for strengthening human resource capacity, institutional design, and data protection policies in regional administrations undergoing technological transitions.