IMPLEMENTASI E-SERVICE DALAM PENYELENGGARAAN PELAYANAN PERIZINAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KENDAL

Published: 1 Apr 2020.
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Abstract

Electronic Government is the use of information and communication
technology that is applied and developed by the government to provide services to the
community. The purpose of Electronic Government is to increase the effectiveness, efficiency
and quality of government services by utilizing technology. The purpose of this study is to
illustrate how the application of E-Service in an effort to improve effectively and efficiently
and to identify the driving and inhibiting factors for the implementation of E-Service in the
Investment and Integrated Services Office of One Door Kendal Regency
The research method used uses the type of qualitative methods with a data
triangulation approach that is observation, interviews and written or archived data. Informants
in this study were the Head of Licensing and Non-Licensing Services Section and the Head of
Data and Information System of the One Stop Kendal Regency Investment and Integrated
Services Office and the applicants who performed licensing services.
The results showed that the electronic-based licensing service at the Office of
Investment and Integrated Services One Door Kendal Regency is still classified in the
Integration stage. Where the Department of Investment and Integrated Services One Door
Kendal Regency has used a variety of digitizing services to support services, but this has not
been done optimally. There are 4 out of 5 types of transformation points that have not yet
been fulfilled, including service to the community towards service by the community,
traditional society towards online society, digital divide towards digital democracy and
document-based manuals towards online governance. There are 3 factors that hinder the
implementation of E-Service in the Office of Investment and Integrated Services One Door
Kendal Regency including bureaucratic structure, resources and disposition. While the
driving factor is the communication that is owned.

Keywords: Electronic Government, Department of Investment and One-Stop Integrated
Services in Kendal Regency

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