ANALISIS KEPUASAN MASYARAKAT PESERTA BJPS KESEHATAN TERHADAP PELAYANAN KESEHATAN DI UPTD PUSKESMAS TEGAL SELATAN TAHUN 2016

Abstract

ABSTRACT
JKN program is organized with the aim that participants benefit health care and
protection to meet basic health needs.Basic need of health is the need for health services that
enable a sick person to recover so that he can function normally according to his age and
BPJS served as the Executing Agency (Bapel). This study focused on evaluating the conduct
of management board of National Health Insurance Program (JKN) in UPTD South
TegalPublic Health Center about people's satisfaction of BPJS participants to South
TegalPublic Health Center service.The purpose of this study is to describe the satisfaction of
BPJS participant health community to health service at UPTD South TegalPublic Health
Center Year 2016.
This research is a quantitative research with cross sectional approach.Research
location at UPTD South TegalPublic Health center, Tegal Municipality.Subjects of research
are Public Heath Center employees and Public Health Center patients as many as 160
respondents.Data collection with in-depth interviews, observation and questionnaire.Analysis
of data by univariate and bivariate analysis using Chi Square statistical test.
Result of research shows that tangible dimension, realibility, assurance,
responsiveness and empathy have positive and significant influence to level of satisfaction of
BPJS Health participants to health service in South Tegal Public Health Center. This shows
that Patient of BPJS Health in South Tegal Public Health Center Tegal Municipality has
positive perception about tangible dimension, relibility, responsiveness, guarantee and
empathy from service quality.
Advised to South Tegal Public Health Center to maintain existing service quality
dimension, and improve some things that are still classified as being medium Which is
expected to become high. In some cases it has been considered to be better maintained and
still classified as moderate should be increased again, in this case there is no such thing as
low in Puskesmas Tegal Selatan. In essence, the service at Puskesmas Tegal Selatan is very
good but there is still to be improved service, so that can serve well.
Keywords: public satisfaction, service quality, health services.