Peran Pemerintah Kota Semarang dalam Pemberantasan Pungutan Liar Di Pelayanan Publik (Studi Kasus : Pelayanan Perizinan Izin Mendirikan Bangunan Di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Semarang)

Abstract

Abstract
Public Service in providing licensing services are now familiar with the
attendant bureaucracy which often provide a very complicated procedure. This study
will reveal the performance of public services in providing licensing services
Building Permit (IMB) as an indicator of good governance. This study aimed to
analyze the efforts and the factors that hinder the Semarang city government in
combating illegal fees in licensing services Building Permit at the Department of
Investment and Integrated Services One Stop Semarang. In this study, researchers
used a descriptive approach qualitative research methods, the research illustrates a
phenomenon that has been going on and analyze the phenomenon through qualitative
research procedures. The results of this study in the realization of public services
such as service licensing, DPM_PTSP Semarang already provide a good enough
service. Although in the realization of licensing services still do not meet the service
of what has been determined in accordance with standards of public service, that is
no problem at the speed of service and service schedule certainty. Standard
Operating Procedure (SOP) has not run optimally, making it less effective and
efficient in completing the work and the resulting deviant behavior extortion and
kickbacks to the official community care givers.
Keywords: public service, licensing services