Penerapan Prinsip - Prinsip Good Governance Dalam Meningkatkan Kinerja Aparatur Pelayanan Publik di DPMPT SP Kab Klaten

Abstract

Abstrack
The applicaion of the principle – principle of good governance to improve the
performance of the public service to become one of the main things to establish good
governance in serving the community. The role of employee performance become
very important because in serving the public employees government be in the
forefront in the creation of good governance. Performance employee in the service of
capital investment and integrated service of Klaten as public servants in the licence
are expected to serve the community in accordance with the rules of the order.
Research methods used in this study is the method mix approach technique of
data collection through the Questionnaire and interviews, the study document. The
respondent in this study was the head of licensing, complaints and capital investment.
The research results showed that the application of the pronciple – principle
of good governance is in compliance and performance measurement officer in the
service of capital investment and integrated sevice of klaten regency entered in the
criteria of good, the highest indicator is on the level of service and procedures clarity
lowest indicator exist at the level of the reasonableness of the cost. Overall
community satisfaction index against the performance of employees in the service of
capital investment and licensing integrarted klaten regency that is GOOD.
Recommendations which could be awarded against the application of the
principle – prinple of good governance in inproving the performance of public
service aparatur in klaten regency is DPMPT SP the service of carrying out the work
and response ablity training work periodically for employees with the perpose of thee
mission and vision of the department could be reached and serve the community in
accordance with the existing.
Key Words: Good Governance, Performance Measurement, DPMPTSP, Klaten