PELAYANAN PRIMA DI KANTOR SAMSAT KOTA SEMARANG

Abstract

Problems on Samsat Office Semarang is the service provided to the WP
especially on motor vehicle tax (PKB). The services provided do not ever meet the
targets, especially in terms of the speed at which results in complaints received
always exceed its target. This indicates the constraints of office SAMSAT
Semarang in providing excellent service to taxpayers. In order to improve the
quality of services and solve problems that often occur in a public organization, it
takes a strategy of excellent service so that the service becomes b