BibTex Citation Data :
@article{JPGS12395, author = {TEGUH ARVIYANTO and SUSILO UTOMO and puji astuti}, title = {STUDI PELAYANAN BPJS KESEHATAN MENURUT DIMENSI SERVICE QUALITY DI PUSKESMAS HALMAHERA SEMARANG TAHUN 2016}, journal = {Journal of Politic and Government Studies}, volume = {5}, number = {03}, year = {2016}, keywords = {}, abstract = { ABSTRACT The increasing number of BPJS participants was not accompanied by the addition of quality health facilities. Puskesmas Halmahera Semarang is one of the first-level health facilities that serve Health BPJS patients, which is based on the data of BPJS patient s visits , obvious the number of BPJS patients tends to decrease. This study aims to describe the service quality of health BPJS according to the dimensions of service quality in Puskesmas Halmahera Semarang 2016. The sample was 93 BPJS in Puskesmas Halmahera Semarang , obtained incidental sampling. The data were obtained using a questionnaire which was then analyzed using descriptive statistics. The results showed that in general the service quality of health BPJS according to the dimensions of service quality in Puskesmas Halmahera Semarang 2016 is a good . BPJS patienst in Puskesmas Halmahera Semarang feel that the reliability dimension, responsiveness dimension, assurance dimension, empathy dimension, and tangible dimension is a good. Recommendations for Puskesmas Halmahera Semarang is to maintain service quality dimensions that already exist, as well as fix some things that are still classified, such as motivating nurses to be willing to spend this special time in communicating with patients, as well as the willingness of nurses to remind the patient safety stuff. In addition, also need to increase the quantity and quality of medical devices in order to complete medical equipment . Keywords: Service quality, BPJS patient }, pages = {90--98} url = {https://ejournal3.undip.ac.id/index.php/jpgs/article/view/12395} }
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