skip to main content

FAKTOR KARAKTERISTIK YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN PADA LAYANAN PERSALINAN DI PUSKESMAS KABUPATEN GROBOGAN

*Yunita Widyastuti  -  , Indonesia
Priyadi Nugraha Prabamukti  -  , Indonesia
Zahroh Shaluhiyah  -  , Indonesia
Published: 1 Oct 2018.

Citation Format:
Abstract

Customer service and customer satisfaction are the core of a business, as well as services to patients provided by hospitals or other healthcare organizations. Therefore the motion of healthcare business should lead to customer satisfaction. Patient is a customer who has the right to specify requirements for products or services provided by the organization. Customer satisfaction will be achieved if the product or service provided is a response to customer needs. The purpose of this study is to determine the characteristic factors associated with patient satisfaction in delivery services at Grobogan healthcare. This research used descriptive analytic method with cross sectional design. The sample of this research was 100 respondents. Data analysis included univariate analysis with presentation of frequency distribution table and bivariate analysis using Slovin. The univariate result showed that the satisfaction of customer / patient of delivery health service at healthcare in Grobogan Regency tended not to be satisfied (77%). Most respondents were dominated by patients of adult age group 26-45 years old (74%) and low-educated (77%). The result of bivariate analysis showed that there was a significant correlation on service type variables (p = 0,040) and disease history factor (p = 0,043). Suggestion writer in this research that healthcare had to improve supervision both internal and external, giving sanction for officer who was not perform task according to SOP.

Fulltext View|Download
Keywords: patient satisfaction, antenatal care

Article Metrics:

Article Info
Section: Promosi Kesehatan dan Ilmu Perilaku
Recent articles
ANALISIS FAKTOR PERSEPSI KERENTANAN IBU TERHADAP PEMANFAATAN KELAS IBU HAMIL DI PUSKESMAS GAYAMSARI KOTA SEMARANG HUBUNGAN VARIABEL ORGANISASI DAN PSIKOLOGIS DENGAN KINERJA PEGAWAI PUSKESMAS BENDAN KOTA PEKALONGAN DALAM ERA JAMINAN KESEHATAN NASIONAL HUBUNGAN BEBERAPA FAKTOR SUAMI DENGAN PENGGUNAAN ALAT KONTRASEPSI VASEKTOMI DI KECAMATAN GUNUNGPATI KOTA SEMARANG TAHUN 2015 PAPARAN ROKOK, STATUS GIZI, BEBAN KERJA DAN INFEKSI ORGAN REPRODUKSI PADA WANITA DENGAN MASALAH FERTILITAS RSI SULTAN AGUNG SEMARANG GAMBARAN PENGETAHUAN, SIKAP, DAN PERILAKU PEMAKAIAN KELAMBU BERINSEKTISIDA TAHAN LAMA (KBTL) (STUDI DI WILAYAH KERJA PUSKESMAS KALIGESING KABUPATEN PURWOREJO) PREVALENSI DAN GAMBARAN KARAKTERISTIK OBESITAS SENTRAL PADA ANAK SEKOLAH DASAR DI KECAMATAN BANYUMANIK KOTA SEMARANG 2018 BERAT BADAN LAHIR RENDAH SEBAGAI FAKTOR RISIKO DOMINAN TERHADAP KEJADIAN GAGAL TUMBUH PADA ANAK USIA 6-24 BULAN HUBUNGAN ASUPAN ZAT GIZI DAN PENGUKURAN ANTROPOMETRI DENGAN KEBUGARAN JASMANI MAHASISWI PEMINATAN GIZI 2018 FKM UNDIP HUBUNGAN ANTARA FAKTOR PREDISPOSISI DAN FAKTOR PENGUAT DENGAN PERILAKU TIDAK AMAN PADA TENAGA KESEHATAN DI PUSKESMAS X KOTA SEMARANG HUBUNGAN PROGRAM HACCP DENGAN PRAKTIK KESELAMATAN DAN KESEHATAN KERJA DAN WORKPLACE HAZARD PADA PEKERJA INSTALASI GIZI DIRUMAH SAKIT ISLAM SULTAN AGUNG, SEMARANG FAKTOR YANG BERHUBUNGAN DENGAN KEPATUHAN PENDERITA DIABETES MELLITUS DALAM MENJALANI PENGOBATAN DI PUSKESMAS PUDAK PAYUNG KOTA SEMARANG FAKTOR FAKTOR YANG BERHUBUNGAN DENGAN KEPATUHAN PASIEN HIPERTENSI DALAM MELAKUKAN TERAPI DI PUSKESMAS PANDANARAN KOTA SEMARANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.