skip to main content

FAKTOR KARAKTERISTIK YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN PADA LAYANAN PERSALINAN DI PUSKESMAS KABUPATEN GROBOGAN

*Yunita Widyastuti  -  , Indonesia
Priyadi Nugraha Prabamukti  -  , Indonesia
Zahroh Shaluhiyah  -  , Indonesia
Published: 1 Oct 2018.

Citation Format:
Abstract

Customer service and customer satisfaction are the core of a business, as well as services to patients provided by hospitals or other healthcare organizations. Therefore the motion of healthcare business should lead to customer satisfaction. Patient is a customer who has the right to specify requirements for products or services provided by the organization. Customer satisfaction will be achieved if the product or service provided is a response to customer needs. The purpose of this study is to determine the characteristic factors associated with patient satisfaction in delivery services at Grobogan healthcare. This research used descriptive analytic method with cross sectional design. The sample of this research was 100 respondents. Data analysis included univariate analysis with presentation of frequency distribution table and bivariate analysis using Slovin. The univariate result showed that the satisfaction of customer / patient of delivery health service at healthcare in Grobogan Regency tended not to be satisfied (77%). Most respondents were dominated by patients of adult age group 26-45 years old (74%) and low-educated (77%). The result of bivariate analysis showed that there was a significant correlation on service type variables (p = 0,040) and disease history factor (p = 0,043). Suggestion writer in this research that healthcare had to improve supervision both internal and external, giving sanction for officer who was not perform task according to SOP.

Fulltext View|Download
Keywords: patient satisfaction, antenatal care

Article Metrics:

Article Info
Section: Promosi Kesehatan dan Ilmu Perilaku
Recent articles
EVALUASI PELAKSANAAN KEGIATAN OUTBREAK RESPONSE IMMUNIZATION (ORI) DIFTERI DI PUSKESMAS MIJEN KOTA SEMARANG TAHUN 2018 ANALISIS FAKTOR PERSEPSI KERENTANAN IBU TERHADAP PEMANFAATAN KELAS IBU HAMIL DI PUSKESMAS GAYAMSARI KOTA SEMARANG HUBUNGAN BEBERAPA FAKTOR SUAMI DENGAN PENGGUNAAN ALAT KONTRASEPSI VASEKTOMI DI KECAMATAN GUNUNGPATI KOTA SEMARANG TAHUN 2015 ANALISIS KEBUTUHAN PENDIDIKAN KESEHATAN REPRDUKSI DAN SEKSUALITAS PADA WANITA PUS MUDA DI KECAMATAN SUMOWONO TAHUN 2017 GAMBARAN FAKTOR-FAKTOR YANG TERKAIT DENGAN KEPADATAN KECOA DI TEMPAT PENJUALAN BAHAN PANGAN DAN MAKANAN PASAR TRADISIONAL KOTA SEMARANG GAMBARAN SKOR KARIES MENURUT STATUS KEHAMILAN DI PUSKESMAS BAYAT KABUPATEN KLATEN HUBUNGAN ASUPAN MAKANAN (LEMAK, NATRIUM, MAGNESIUM) DAN GAYA HIDUP DENGAN TEKANAN DARAH PADA LANSIA DAERAH PESISIR (Studi di Wilayah Kerja Puskesmas Tegal Barat Kota Tegal) HUBUNGAN CITRA TUBUH, AKTIVITAS FISIK DAN PENGETAHUAN GIZI SEIMBANG DENGAN KEJADIAN OBESITAS PADA REMAJA PUTRI GIZI LEBIH DI SMA NEGERI 9 KOTA SEMARANG HUBUNGAN PAPARAN BENZENE DENGAN FUNGSI PARU PADA AWAK MOBIL TANGKI BBM DI PT. X SEMARANG ANALISIS KEANDALAN SISTEM KESELAMATAN BANGUNAN SEBAGAI PROTEKSI KEBAKARAN PADA GEDUNG POLDA JAWA TENGAH FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU KEPALA KELUARGA DALAM PENERAPAN DEKLARASI KAWASAN DILARANG MEROKOK (KDM) (Studi di Wilayah Pedukuhan Gluntung Kidul Desa Caturharjo Kecamatan Pandak Kabupaten Bantul) EVALUASI PELAKSANAAN FORUM KESEHATAN DESA DALAM MENDUKUNG PELAKSANAAN PENGEMBANGAN DESA SIAGA AKTIF DI DESA GULON KABUPATEN MAGELANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.