FAKTOR KARAKTERISTIK YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN PADA LAYANAN PERSALINAN DI PUSKESMAS KABUPATEN GROBOGAN

Yunita Widyastuti; Priyadi Nugraha Prabamukti; Zahroh Shaluhiyah

doi:10.14710/jkm.v6i5.22145

DOI: https://doi.org/10.14710/jkm.v6i5.22145

FAKTOR KARAKTERISTIK YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN PADA LAYANAN PERSALINAN DI PUSKESMAS KABUPATEN GROBOGAN

*Yunita Widyastuti - , Indonesia

Priyadi Nugraha Prabamukti - , Indonesia

Zahroh Shaluhiyah - , Indonesia

Published: 1 Oct 2018.

BibTex Citation Data :

@article{JKM22145,
    author = {Yunita Widyastuti and Priyadi Prabamukti and Zahroh Shaluhiyah},
    title = {FAKTOR KARAKTERISTIK YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN PADA LAYANAN PERSALINAN DI PUSKESMAS KABUPATEN GROBOGAN},
    journal = {Jurnal Kesehatan Masyarakat},
  volume = {6},
    number = {5},
    year = {2018},
    keywords = {patient satisfaction, antenatal care},
    abstract = {  Customer service and customer satisfaction are the core of a business, as well as services to patients provided by hospitals or other healthcare organizations. Therefore the motion of healthcare business should lead to customer satisfaction. Patient is a customer who has the right to specify requirements for products or services provided by the organization. Customer satisfaction will be achieved if the product or service provided is a response to customer needs. The purpose of this study is to determine the characteristic factors associated with patient satisfaction in delivery services at Grobogan healthcare. This research used descriptive analytic method with cross sectional design. The sample of this research was 100 respondents. Data analysis included univariate analysis with presentation of frequency distribution table and bivariate analysis using Slovin. The univariate result showed that the satisfaction of customer / patient of delivery health service at healthcare in Grobogan Regency tended not to be satisfied (77%). Most respondents were dominated by patients of adult age group 26-45 years old (74%) and low-educated (77%). The result of bivariate analysis showed that there was a significant correlation on service type variables (p = 0,040) and disease history factor (p = 0,043). Suggestion writer in this research that healthcare had to improve supervision both internal and external, giving sanction for officer who was not perform task according to SOP.  },
   issn = {2356-3346},   pages = {830--836}  doi = {10.14710/jkm.v6i5.22145},
    url = {https://ejournal3.undip.ac.id/index.php/jkm/article/view/22145}
}

Citation Format:

Abstract

Customer service and customer satisfaction are the core of a business, as well as services to patients provided by hospitals or other healthcare organizations. Therefore the motion of healthcare business should lead to customer satisfaction. Patient is a customer who has the right to specify requirements for products or services provided by the organization. Customer satisfaction will be achieved if the product or service provided is a response to customer needs. The purpose of this study is to determine the characteristic factors associated with patient satisfaction in delivery services at Grobogan healthcare. This research used descriptive analytic method with cross sectional design. The sample of this research was 100 respondents. Data analysis included univariate analysis with presentation of frequency distribution table and bivariate analysis using Slovin. The univariate result showed that the satisfaction of customer / patient of delivery health service at healthcare in Grobogan Regency tended not to be satisfied (77%). Most respondents were dominated by patients of adult age group 26-45 years old (74%) and low-educated (77%). The result of bivariate analysis showed that there was a significant correlation on service type variables (p = 0,040) and disease history factor (p = 0,043). Suggestion writer in this research that healthcare had to improve supervision both internal and external, giving sanction for officer who was not perform task according to SOP.

Fulltext View|Download

Keywords: patient satisfaction, antenatal care

Article Metrics:

Article Info

Section: Promosi Kesehatan dan Ilmu Perilaku

In Vol 6, No 5 (2018): SEPTEMBER

Recent articles

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERSEPSI TERHADAP KUALITAS LAYANAN PENDAFTARAN PASIEN RAWAT JALAN VIA SMS GATEWAY DI RSUD TUGUREJO SEMARANG GAMBARAN PENANGANAN KELUHAN PELANGGAN DI UNIT CUSTOMER SERVICE RUMAH SAKIT UMUM DAERAH TUGUREJO SEMARANG PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN PERSEPSI KEMANFAATAN DENGAN NIAT UNTUK MENGGUNAKAN SISTEM INFORMASI MANAJEMEN SURVEILLANCE KESEHATAN IBU DAN ANAK Deskripsi Faktor-faktor Pernikahan Dini pada WUS di Kecamatan Bandungan, Kabupaten Semarang Tahun 2017 HUBUNGAN FAKTOR HOST, FAKTOR LINGKUNGAN, DAN STATUS GIZI DENGAN KEJADIAN DEMAM BERDARAH DENGUE DI WILAYAH KERJA PUSKESMAS KAYEN KABUPATEN PATI GAMBARAN FAKTOR-FAKTOR YANG TERKAIT DENGAN KEPADATAN KECOA DI TEMPAT PENJUALAN BAHAN PANGAN DAN MAKANAN PASAR TRADISIONAL KOTA SEMARANG HUBUNGAN PENGETAHUAN GIZI IBU, TINGKAT KONSUMSI GIZI, STATUS KETAHANAN PANGAN KELUARGA DENGAN BALITA STUNTING (Studi pada Balita Usia 24-59 Bulan di Wilayah Kerja Puskesmas Duren Kabupaten Semarang) FAKTOR YANG MEMPENGARUHI STUNTING PADA BALITA USIA 24-59 BULAN DI PUSKESMAS CEPU KABUPATEN BLORA HUBUNGAN KARAKTERISTIK INDIVIDU, BERAT BEBAN DAN FREKUENSI ANGKUT DENGAN PENYAKIT THORACIC OUTLET SYNDROME PADA BURUH ANGKUT DI PASAR COMAL FAKTOR – FAKTORoYANG BERHUBUNGANoDENGAN STRES KERJA PADAoOPERATOR SPBU DI KECAMATAN TEMBALANG SEMARANG (Studi Kasus Pada Pekerja SPBU Bagian Operator di Kecamatan Tembalang Semarang) FAKTOR YANG BERHUBUNGAN DENGAN KEPATUHAN PENDERITA DIABETES MELLITUS DALAM MENJALANI PENGOBATAN DI PUSKESMAS PUDAK PAYUNG KOTA SEMARANG APLIKASI TEORI HEALTH BELIEF MODEL PADA PARTISIPASI WANITA USIA SUBUR (WUS) DALAM PEMERIKSAAN IVA DI KELURAHAN KALIBANTENG KULON More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.

The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Kesehatan Masyarakat (JKM, p-ISSN: 2715-5617, e-ISSN:2356-3346) and Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

JKM journal and Faculty of Public Health, Diponegoro University, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the JKM journal are the sole and exclusive responsibility of their respective authors and advertisers.

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JKM journal]
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to jkm@live.undip.ac.id.