FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERSEPSI TERHADAP KUALITAS LAYANAN PENDAFTARAN PASIEN RAWAT JALAN VIA SMS GATEWAY DI RSUD TUGUREJO SEMARANG

Lina Hanifah; Antono Suryoputro; Septo Pawelas Arso

doi:10.14710/jkm.v6i5.21983

DOI: https://doi.org/10.14710/jkm.v6i5.21983

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERSEPSI TERHADAP KUALITAS LAYANAN PENDAFTARAN PASIEN RAWAT JALAN VIA SMS GATEWAY DI RSUD TUGUREJO SEMARANG

*Lina Hanifah - , Indonesia

Antono Suryoputro - , Indonesia

Septo Pawelas Arso - , Indonesia

Published: 1 Oct 2018.

BibTex Citation Data :

@article{JKM21983,
    author = {Lina Hanifah and Antono Suryoputro and Septo Arso},
    title = {FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERSEPSI TERHADAP KUALITAS LAYANAN PENDAFTARAN PASIEN RAWAT JALAN VIA SMS GATEWAY DI RSUD TUGUREJO SEMARANG},
    journal = {Jurnal Kesehatan Masyarakat},
  volume = {6},
    number = {5},
    year = {2018},
    keywords = {Perception, Quality of Electronic Services, SMS Gateway},
    abstract = {  The development of hospital services is followed by the demands of the community to get good quality services, including the use technology. Tugurejo Regional Public Hospital Semarang has implemented an outpatient registration service via SMS gateway since 2015. However, the number of complaints against this service from 2015 to 2017 appeared to be in the list of the highest complaints in the hospital. This study aimed to determine the factors related to the perception of service users. Quantitative research approach with cross-sectional study design was implemented to pursue the objective. Moreover, questionnaires were given to 100 respondents who have used the service at least twice. The research data were processed by univariate and bivariate methods using chi-square statistic test. The results showed that most respondents were young adults (78%), in secondary education level (65%), working (69%), and had low income level (66%). These results showed that the perception of service quality was not good (64%). In addition, the results of the relationship analysis showed that there was a relationship between education level (p= 0,011), motive (p= 0,000), experience (p= 0,044), and expectation (p= 0,000) towards the perception of the quality of the outpatient registration service via SMS gateway. It is suggested for hospitals to provide information to service users if the system is in trouble (error) and provide a means for responsive complaints specifically for outpatient registration services via SMS gateway.  },
   issn = {2356-3346},   pages = {104--116}  doi = {10.14710/jkm.v6i5.21983},
    url = {https://ejournal3.undip.ac.id/index.php/jkm/article/view/21983}
}

Citation Format:

Abstract

The development of hospital services is followed by the demands of the community to get good quality services, including the use technology. Tugurejo Regional Public Hospital Semarang has implemented an outpatient registration service via SMS gateway since 2015. However, the number of complaints against this service from 2015 to 2017 appeared to be in the list of the highest complaints in the hospital. This study aimed to determine the factors related to the perception of service users. Quantitative research approach with cross-sectional study design was implemented to pursue the objective. Moreover, questionnaires were given to 100 respondents who have used the service at least twice. The research data were processed by univariate and bivariate methods using chi-square statistic test. The results showed that most respondents were young adults (78%), in secondary education level (65%), working (69%), and had low income level (66%). These results showed that the perception of service quality was not good (64%). In addition, the results of the relationship analysis showed that there was a relationship between education level (p= 0,011), motive (p= 0,000), experience (p= 0,044), and expectation (p= 0,000) towards the perception of the quality of the outpatient registration service via SMS gateway. It is suggested for hospitals to provide information to service users if the system is in trouble (error) and provide a means for responsive complaints specifically for outpatient registration services via SMS gateway.

Fulltext View|Download

Keywords: Perception, Quality of Electronic Services, SMS Gateway

Article Metrics:

Article Info

Section: Administrasi dan Kebijakan Kesehatan

In Vol 6, No 5 (2018): SEPTEMBER

Recent articles

ANALISIS UPAYA KEPATUHAN HUKUM DALAM MEMENUHI HAK DAN KEWAJIBAN PASIEN BPJS KESEHATAN DI RSUD UNGARAN ANALISIS FAKTOR PERSEPSI KERENTANAN IBU TERHADAP PEMANFAATAN KELAS IBU HAMIL DI PUSKESMAS GAYAMSARI KOTA SEMARANG HUBUNGAN PERNIKAHAN DINI, EKONOMI KELUARGA,MEDIA SOSIAL DENGAN KEJADIAN PERCERAIAN PADA WANITA PUS DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG TAHUN 2017 PAPARAN ROKOK, STATUS GIZI, BEBAN KERJA DAN INFEKSI ORGAN REPRODUKSI PADA WANITA DENGAN MASALAH FERTILITAS RSI SULTAN AGUNG SEMARANG GAMBARAN SKOR KARIES MENURUT STATUS KEHAMILAN DI PUSKESMAS BAYAT KABUPATEN KLATEN HUBUNGAN FAKTOR HOST, FAKTOR LINGKUNGAN, DAN STATUS GIZI DENGAN KEJADIAN DEMAM BERDARAH DENGUE DI WILAYAH KERJA PUSKESMAS KAYEN KABUPATEN PATI PENGGUNAAN TINGGI LUTUT DAN PANJANG DEPA SEBAGAI PREDIKTOR TINGGI BADAN DAN INDEKS MASSA TUBUH PADA LANSIA DI KELURAHAN SAMBIROTO KOTA SEMARANG FAKTOR RISIKO KEJADIAN GIZI BURUK (SKOR Z BB/U) PADA BALITA DI WILAYAH KERJA PUSKESMAS CANDI LAMA TAHUN 2018 ANALISIS HIRA (HAZARD IDENTIFICATION AND RISK ASSESSMENT) PADA INSTANSI X DI SEMARANG HUBUNGAN ANTARA FAKTOR PREDISPOSISI DAN FAKTOR PENGUAT DENGAN PERILAKU TIDAK AMAN PADA TENAGA KESEHATAN DI PUSKESMAS X KOTA SEMARANG EVALUASI PELAKSANAAN FORUM KESEHATAN DESA DALAM MENDUKUNG PELAKSANAAN PENGEMBANGAN DESA SIAGA AKTIF DI DESA GULON KABUPATEN MAGELANG GAMBARAN PERILAKU PASIEN SEMBUH TB MDR DI KOTA SEMARANG More recent articles

Last update:

No citation recorded.

Last update:

No citation recorded.

The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Kesehatan Masyarakat (JKM, p-ISSN: 2715-5617, e-ISSN:2356-3346) and Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

JKM journal and Faculty of Public Health, Diponegoro University, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the JKM journal are the sole and exclusive responsibility of their respective authors and advertisers.

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JKM journal]
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to jkm@live.undip.ac.id.