Pengaruh Perceived ease Of Use, Perceived Usefulness dan Trust Terhadap Intention To use Aplikasi Access By KAI

Intan Ardiyanti; Wheny Khristianto; Ika Sisbintari

doi:10.14710/jiab.2026.49238

DOI: https://doi.org/10.14710/jiab.2026.49238

Pengaruh Perceived ease Of Use, Perceived Usefulness dan Trust Terhadap Intention To use Aplikasi Access By KAI

*Intan Ardiyanti - Departement of Bussiness Administration, Faculty of Social and Political Science, Universitas Jember, Jl. Kalimantan No. 37, Kampus Bumi Tegalboto, Sumbersari, Jember, Jawa Timur, 68121, Indonesia

Wheny Khristianto - Departement of Bussiness Administration, Faculty of Social and Political Science, Universitas Jember, Jl. Kalimantan No. 37, Kampus Bumi Tegalboto, Sumbersari, Jember, Jawa Timur, 68121, Indonesia

Ika Sisbintari - Departement of Bussiness Administration, Faculty of Social and Political Science, Universitas Jember, Jl. Kalimantan No. 37, Kampus Bumi Tegalboto, Sumbersari, Jember, Jawa Timur, 68121, Indonesia

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BibTex Citation Data :

@article{JIAB49238,
    author = {Intan Ardiyanti and Wheny Khristianto and Ika Sisbintari},
    title = {Pengaruh Perceived ease Of Use, Perceived Usefulness dan Trust Terhadap Intention To use Aplikasi Access By KAI},
    journal = {Jurnal Ilmu Administrasi Bisnis},
  volume = {15},
    number = {2},
    year = {2026},
    keywords = {Perceived Ease of Use; Perceived Usefulness; Trust; Intention to Use},
    abstract = {  Abstract:   The large number of KAI passenger who are entering the digital word, therefore customer intention is needed to be able to use the Access by KAI application. The purpose of this study was to determine the effect of perceived ease of use, perceived usefulness and trust on the intention to use the Access by KAI application. This type of research method uses a quantitative approach with a population of Access by KAI application users in Jember Regency with a sample of 130 respondents determined by the Ferdinand formula. The sampling technique in this study used non-probability sampling because there was no accurate data on the number of users of the Access by KAI application feature in Jember Regency. The data analysis method used multiple linear regression analysis, ease of data proscessing with IBM SPSS 26 software. The results of this study indicate that the influence of perceive ease of use, perceived usefulness and trust has a significant effect on the intention to use the Access by KAI application.    Abstraksi:  Banyaknya penumpang KAI yang memasuki dunia digital, oleh karena itu diperlukan  intention  pelanggan untuk dapat menggunakan aplikasi  Access by  KAI. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh  perceived ease of use, perceived usefulness  dan  trust  terhadap  intention to use  aplikasi  Access by  KAI. Jenis metode penelitian menggunakan pendekatan kuantitatif dengan populasi oleh pengguna aplikasi  Access by  KAI di Kabupaten Jember dengan sampel sebanyak 130 responden yang ditentukan dengan rumus Ferdinand. Teknik pengambilan sampel pada penelitian ini menggunakan non-probability sampling karena belum adanya data akurat mengenai jumlah pengguna fitur aplikasi  Access by  KAI di Kabupaten Jember. Metode analisis data menggunakan analisis regresi linier berganda, kemudahan pengolahan data dengan  software  IBM SPSS 26. Hasil penelitian ini menunjukkan bahwa pengaruh  perceived ease of use, perceived usefulness  dan  trust  berpengaruh signifikan terhadap  intention to use  aplikasi  Access by  KAI. },
   issn = {2746-1297},   pages = {694--703}  doi = {10.14710/jiab.2026.49238},
    url = {https://ejournal3.undip.ac.id/index.php/jiab/article/view/49238}
}

Citation Format:

Abstract

Abstract: The large number of KAI passenger who are entering the digital word, therefore customer intention is needed to be able to use the Access by KAI application. The purpose of this study was to determine the effect of perceived ease of use, perceived usefulness and trust on the intention to use the Access by KAI application. This type of research method uses a quantitative approach with a population of Access by KAI application users in Jember Regency with a sample of 130 respondents determined by the Ferdinand formula. The sampling technique in this study used non-probability sampling because there was no accurate data on the number of users of the Access by KAI application feature in Jember Regency. The data analysis method used multiple linear regression analysis, ease of data proscessing with IBM SPSS 26 software. The results of this study indicate that the influence of perceive ease of use, perceived usefulness and trust has a significant effect on the intention to use the Access by KAI application.

Abstraksi: Banyaknya penumpang KAI yang memasuki dunia digital, oleh karena itu diperlukan intention pelanggan untuk dapat menggunakan aplikasi Access by KAI. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh perceived ease of use, perceived usefulness dan trust terhadap intention to use aplikasi Access by KAI. Jenis metode penelitian menggunakan pendekatan kuantitatif dengan populasi oleh pengguna aplikasi Access by KAI di Kabupaten Jember dengan sampel sebanyak 130 responden yang ditentukan dengan rumus Ferdinand. Teknik pengambilan sampel pada penelitian ini menggunakan non-probability sampling karena belum adanya data akurat mengenai jumlah pengguna fitur aplikasi Access by KAI di Kabupaten Jember. Metode analisis data menggunakan analisis regresi linier berganda, kemudahan pengolahan data dengan software IBM SPSS 26. Hasil penelitian ini menunjukkan bahwa pengaruh perceived ease of use, perceived usefulness dan trust berpengaruh signifikan terhadap intention to use aplikasi Access by KAI.

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Keywords: Perceived Ease of Use; Perceived Usefulness; Trust; Intention to Use

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In Vol 15, No 2 (2026)

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