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ANALYSIS THE EFFECT OF IMPLEMENTATION TOTAL QUALITY MANAGEMENT TOWARDS PERFORMANCE ON ISLAMIC INTEGRATED SCHOOL OF ULIL ALBAB

*Muhammad Izudin Irfan  -  Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro
Amie Kusumawardhani  -  Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro

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Abstract

ABSTRACT

This study aims to analyze the effect of total quality management implementation towards performance on Islamic Integrated School Ulil Albab. Qualitative methods were used to collect and analyze data. In-depth interviews, observations, and collecting documents were used to collect data. Data validity checks were conducted with techniques of increasing persistence and member check. The results showed that the Ulil Albab adopted Integrated Quality Management which seeks to meet internal as well as external customers’ needs. In achieving the quality of its system, the Ulil Albab is enhancing the quality of its internal customers that consisting of teachers, technicians, laboratory assistants, and administrative staff. Students are also the focus of quality improvement by encouraging them to be more enthusiastic, are able to face the challenges of the times, become cautious, and be able to compete and practice after completing education at Ulil Albab.

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Keywords: Keywords: Integrated Quality Management, Islamic school, Customer, School

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