ANALISIS PENGARUH EXPERIENTIAL MARKETING TERHADAP KEPUASAN KONSUMEN (Studi Kasus pada Sop Buah “X” kota Semarang)

Irene Rosa Lullulangi, Sutopo Sutopo

Abstract


This research aims to analyze the influence of experiential marketing to customers satisfaction of  Sop Buah “X” in Semarang on Tembalang nearby Universitas Diponegoro. This research consists of dependent variable which is customer satisfaction (Y) and five independent variables which are experiential marketing consists of sense (X1), feel (X2), think (X3 ) , act (X4) and relate (X5). The population of the research is the customer of Sop Buah “X” who have purchased more than two times with a sample of 100 respondents. The sampling technique that is used in this research is purposive sampling (judgement sampling), then the data was processed by multiple regression analysis

There were five hypotheses being tested in this study, all of them are acceptable. This condition  indicates  that  all  of  five  variables  have  positive  influence  on  the  application  of

experiential marketing on customers satisfaction of Sop Buah “X” in Semarang, namely: sense, feel, think, act and relate. The result shows that the research model can be accepted. Adjusted R square showed at moderate level 52,4 %. It mean 47,6 % was explained by other factor which were not examined in this search.

Keywords


Experiential Marketing, Customers Satisfaction

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