Journal of Public Policy and Management Review
"Journal of Public Policy and Management Review" is a phrase in Latin that literally translates as "Jurnal Manajemen dan Kebijakan Publik" in Indonesian. In the context of scientific journals or publications, "Journal of Public Policy and Management Review" reflects the spirit to generate new ideas, new discoveries, or new understandings in the field of science and technology. The meaning of "Journal of Public Policy and Management Review" can more broadly include the concepts of innovation, creativity, and intellectual exploration. Journal of Public Policy and Management Review by Faculty of Social and Political Sciences, Universitas Diponegoro, addresses topics concerning public administration, management, and policy. Articles are accepted in either Indonesian or English. Journal of Public Policy and Management Review serves as a platform for student of Prodi S1 Administrasi Publik to engage in discussions on social science theories and concepts related to significant political, economic, and social issues, as well as the processes of public policy formulation. All submissions undergo initial evaluation by the Editor and, if deemed suitable, proceed to a double-blind peer-review process.
Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
EFEKTIVITAS PROGRAM PELAYANAN OBSTETRI NEONATAL EMERGENSI DASAR (PONED) DI KABUPATEN KEBUMEN
Public health services play a crucial role in improving population health outcomes, including efforts to reduce the Maternal Mortality Ratio (MMR). Kebumen Regency has implemented the Basic Emergency Obstetric and Neonatal Care (BEmONC) program as a strategy to strengthen maternal emergency services at the primary healthcare level. This study aims to analyze the effectiveness of the BEmONC program and to identify the supporting and inhibiting factors influencing its implementation. The analysis employs a public policy implementation effectiveness framework comprising five key dimensions: policy appropriateness, implementer appropriateness, target appropriateness, environmental appropriateness, and process appropriateness. A qualitative descriptive approach was adopted, with data collected through in-depth interviews, observation, and documentation involving program implementers and service users and analyzed using the Miles–Huberman interactive model with the assistance of ATLAS.ti. The findings indicate that the BEmONC program in Kebumen Regency is appropriate in terms of policy orientation. However, its overall effectiveness has not been fully achieved, particularly with regard to the implementer, target, environment, and process dimensions. These conditions are influenced by several implementation constraints, including the limited number of primary healthcare centers capable of delivering BEmONC services, the readiness of trained health personnel, insufficient facilities and infrastructure, geographical challenges, coordination and referral system issues, and uneven community understanding of BEmONC services. On the other hand, local government commitment, regulatory support, and the dedication of healthcare workers serve as key supporting factors. Therefore, strengthening implementer capacity, ensuring equitable service distribution, and enhancing coordination and referral systems are essential to support the sustainable effectiveness of the BEmONC program.
Copyright 2025 Journal of Public Policy and Management Review
IMPLEMENTASI KEBIJAKAN IDENTITAS KEPENDUDUKAN DIGITAL (IKD) PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KUDUS
The Digital Population Identity (IKD) is a national digital policy designed to enhance the efficiency, accuracy, and security of population administration services; however, its implementation in Kudus Regency has not met the activation targets set since 2022. This study aims to analyze the implementation of the IKD policy and identify the supporting and inhibiting factors within the Department of Population and Civil Registration of Kudus Regency. The research employs a qualitative descriptive method using Riant Nugroho’s (2011) policy implementation theory and the supporting and inhibiting factors proposed by George C. Edwards III in Agustino (2008). The results show that IKD implementation in Kudus has been supported by appropriate policy foundations and strong institutional commitment, yet the overall achievement remains low due to weak public communication, limited digital literacy, technical issues within the application, and inadequate human resources. Supporting factors include internal commitment, regulatory support, and cross sector cooperation networks, while inhibiting factors involve communication barriers, limited resources, public reluctance toward digital services, and suboptimal bureaucratic structures. The study recommends strengthening communication strategies, improving digital infrastructure, expanding decentralized village-level services, and establishing a dedicated task force to accelerate IKD activation.
ANALISIS KETEPATAN IMPLEMENTASI PROGRAM ANTENATAL CARE DALAM MENEKAN ANGKA KEMATIAN IBU DI KABUPATEN BOGOR
The Antenatal Care (ANC) program is a key public health policy aimed at reducing the Maternal Mortality Rate (MMR). Bogor Regency was selected for this study due to its persistently high MMR despite achieving administrative ANC coverage. This study analyzes the implementation of the ANC program and factors influencing the utilization of ANC services in reducing maternal mortality. A qualitative descriptive approach was employed using in-depth interviews, observations, and document analysis involving health authorities, health facilities, health workers, community cadres, traditional birth attendants, pregnant women, and postpartum mothers. Policy implementation was analyzed using Riant Nugroho’s policy implementation accuracy framework, supported by Andersen’s Behavioral Model. The findings indicate that while ANC implementation aligns with existing regulations, its effectiveness remains limited due to resource constraints, discontinuity of ANC visits up to K6, behavioral factors, and insufficient family support. Strengthening human resources, promoting family-based education, and integrating behavioral approaches are essential to improve sustainable ANC utilization and maternal health outcomes
EVALUASI PROGRAM JAKPRENEUR (JAKARTA ENTREPRENEUR) DI JAKARTA SELATAN
Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in promoting local economic development in the Province of DKI Jakarta; however, they continue to face various challenges in business development. To address these issues, the Provincial Government of DKI Jakarta launched the Jakpreneur Program as stipulated in Governor Regulation of DKI Jakarta Number of 020, which provides seven supporting facilities for entrepreneurs. In practice, the program still encounters several issues, including low continued participation, a decline in the number of participants, and the limited performance of program facilitators. This study aims to evaluate the implementation of the Jakpreneur Program in South Jakarta, focusing on the districts of Kebayoran Lama, Pancoran, and Tebet. A descriptive qualitative approach was employed using interviews, observations, and documentation, with data analysis based on William N. Dunn’s program evaluation criteria. The findings indicate that while the Jakpreneur Program has contributed to improving MSMEs’ business capacity, its implementation has not been evenly distributed across districts. Kebayoran Lama demonstrates good practice in engaging young entrepreneurs, Pancoran experiences low sustainability of participant involvement, and Tebet faces coordination challenges among local government agencies despite being responsive in facilitating access to financing. Therefore, strengthening evaluation mechanisms and inter-agency coordination is necessary to ensure the program becomes more targeted and sustainable.
NETWORK GOVERNANCE DALAM IMPLEMENTASI PERATURAN DAERAH KOTA SEMARANG NOMOR 13 TAHUN 2006 TENTANG PENGENDALIAN POLUSI UDARA DI KOTA SEMARANG
Semarang City is one of the major cities in Indonesia that faces air pollution problems due to increasing transportation activities, industry, and rapid urbanization. In an effort to address these issues, the Semarang City Government established Regional Regulation Number 13 of 2006 concerning Air Pollution Control. The complexity of air pollution problems involving many actors indicates that the implementation of this policy cannot be separated from the dynamics of network governance. This study aims to analyze network governance in the implementation of Semarang City Regional Regulation Number 13 of 2006 concerning Air Pollution Control, by examining the aspects of the actors involved, resource interdependency, and the similarities in framing among stakeholders. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, and document studies. The research informants include the Environmental Agency, Health Agency, Transportation Agency, Bappeda, KADIN, BLU UPTD Trans Semarang, and the BINTARI NGO. Data analysis was conducted interactively using the Klijn and Koppenjan network governance model to understand the dynamics of collaboration and the effectiveness of actor networks in implementing air pollution control policies. Research results show that network governance in the implementation of air pollution control policies has involved various cross sector actors who are interdependent in carrying out the programs. Although coordination among actors has been established through communication forums and data exchange, this collaboration is still informal and has not yet been institutionalized structurally. Differences in interests among actors are one of the obstacles in strengthening the network, but the shared goal of reducing air pollution levels remains a binding factor within the network. Overall, network governance in the implementation of air pollution control policies in Semarang City is considered fairly effective, but it still needs to be strengthened through enhancing collaborative institutions, improving information transparency, and increasing public participation so that policy implementation becomes more adaptive and sustainable.
ANALISIS DYNAMIC GOVERNANCE DALAM PENANGGULANGAN BENCANA HIDROMETEOROLOGI DI KOTA SEMARANG
Semarang City is one of the areas in Central Java with a high potential for hydrometeorological disasters, as categorized by the National Disaster Management Agency (BNPB). This high threat must be supported by an adaptive, sustainable disaster management system that can address existing issues. According to the Semarang City Disaster Management Agency (BPBD), there are still challenges that hinder the existing hydrometeorological disaster management system in Semarang City. This study aims to analyze dynamic governance in hydrometeorological disaster management in Semarang City and identify the factors that influence it. This study uses a descriptive qualitative method with data collection through observation, interviews, and documentation. The results show that the concept of dynamic governance in hydrometeorological disaster management in Semarang City has not been implemented ideally. The ability to think ahead, manifested in designing appropriate strategies and choices so that the community can take advantage of new opportunities while facing future challenges, is still not optimal in terms of the use of digital innovation and the absence of definite indicators to assess policies. Thinking again, which is manifested in monitoring and evaluation activities and learning from the past, is still hampered by a lack of monitoring at the smallest level. Thinking across, as seen in collaboration and comparative studies, is already running optimally. In addition, factors that influence disaster management, such as fluctuating community participation, a lack of personnel, and budget constraints, certainly have an impact on the process of managing hydrometeorological disasters. The Semarang City Government and the Semarang City BPBD need to expand and strengthen the community-based disaster risk management (CBDRM) approach by involving the community and strengthening the monitoring and evaluation system for existing programs and policies.
PROSES COLLABORATIVE GOVERNANCE DALAM PENGEMBANGAN PARIWISATA DI DESA WISATA KALONGAN UNGARAN TIMUR KABUPATEN SEMARANG
The collaborative governance process in tourism development requires the involvement and cooperation of various actors, such as the government, village tourism managers, the community, and other stakeholders, to achieve the goal of sustainable tourism development. In Kalongan Tourism Village, East Ungaran District, Semarang Regency, this collaborative process has been implemented, but it has not yet shown optimal results, even though the village has considerable natural and cultural tourism potential. This study aims to analyze the collaborative governance process and identify supporting and inhibiting factors in tourism development in Kalongan Tourism Village. This study uses a qualitative method with a descriptive approach. Data collection techniques were carried out through in-depth interviews, observation, and documentation with informants consisting of village government, Tourism Awareness Group (Pokdarwis), local government, and the local community. The research analysis refers to Ansell and Gash's collaborative governance model, which includes face-to face dialogue, trust building, commitment to the process, mutual understanding, and the achievement of interim outcomes. The study results indicate that face-to-face dialogue among actors has not been conducted regularly and continuously, so coordination and alignment of shared goals have not been optimal. Trust building is still constrained by low transparency in management and limited human resource capacity. Commitment to the process and mutual understanding have been established, but have not been fully implemented consistently. Cultural factors support collaboration, while institutional, political factors, funding limitations, and infrastructure conditions are the main obstacles. Therefore, it is necessary to strengthen collaborative governance through regular and formal collaboration forums, increase management transparency, clarify the division of roles among actors, as well as provide policy and continuous funding support to promote the development of Kalongan Tourism Village more effectively.
PENGEMBANGAN PARIWISATA BERKELANJUTAN (SUSTAINABLE TOURISM DEVELOPMENT) OBJEK WISATA NOYO GIMBAL VIEW, DESA BANGSRI, KABUPATEN BLORA
Tourism significantly contributes to the national economy, reflected in domestic tourist revenue of Rp3,281 trillion in 2023 and foreign exchange earnings of US$16.7 billion in 2024. However, sustainable tourism development in Blora Regency remains suboptimal, evidenced by its ranking of 28th out of 36 regencies in tourist visits. Noyo Gimbal View, one of the developing destinations, faces several challenges in applying sustainable tourism principles. Accessibility is limited, infrastructure and supporting facilities are inadequate, and managers’ capacity to develop tourism products is constrained. Additionally, environmental management has not yet reached optimal standards. This study aims to analyze tourism development, the implementation of sustainable tourism principles, and factors influencing development in Noyo Gimbal View. A qualitative descriptive approach was used, with data collected through interviews, observations, and documentation. Results show that tourism development in Noyo Gimbal View is not yet optimal in accessibility, amenities, and ancillary services. While environmental sustainability principles are not fully implemented, economic and socio-cultural principles are applied effectively. Factors supporting sustainable tourism include demographics, economic conditions, socio-cultural aspects, and technology, while no significant inhibiting factors were identified. This study recommends improving accessibility, enhancing the quality and quantity of amenities, strengthening sup services, and managing waste and environmental resources wisely. Implementing these measures can help Noyo Gimbal View realize its potential as a sustainable tourism destination and contribute positively to the local economy and community well-being.
PERAN STAKEHOLDERS DALAM PENATAAN RUANG TERBUKA HIJAU (RTH) KECAMATAN TUGU KOTA SEMARANG
The arrangement of green open spaces (RTH) in Semarang City is clearly regulated in Pasal 4 Peraturan Daerah Kota Semarang Nomor 7 Tahun 2010, which states that the arrangement of green open spaces includes intrinsic and extrinsic functions. Within the scope of Semarang City, Tugu Subdistrict ranks second as an area with a shortage of public RTH. The purpose of this study is to analyze the role of stakeholders in the arrangement of RTH in Tugu Subdistrict, Semarang City. This study uses a descriptive research method with a qualitative approach. Data collection techniques were carried out through interviews, observations, and literature studies. The results of the study show that the Semarang City Regional Government plays its role by providing operational assistance to the community, the Semarang City Housing and Settlement Agency plays its role by providing city parks, and the Semarang City Environment Agency plays its role by providing seedlings, planting trees, and conducting routine cleaning. Tugu District plays its role by providing public facilities and routine maintenance. The Tugu Subdistrict Of ice carried out its role by monitoring the greening program, the private sector carried out its role through a CSR program for mangrove planting, and the Tugu Subdistrict community as the target group carried out its role through the TOGA planting program, the one house one tree program, and the utilization of operational assistance.
IMPLEMENTASI PERATURAN WALIKOTA SEMARANG NOMOR 70 TAHUN 2021 TENTANG PELAYANAN PARKIR DI TEPI JALAN UMUM DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH KOTA SEMARANG
Regional autonomy authorizes local governments to manage governmental affairs, including on-street parking retribution. In Semarang City, this policy is regulated by Mayor Regulation Number 70 of 2021 and is intended to increase local own-source revenue (PAD). In practice, implementation problems persist, including unmet revenue targets, widespread illegal parking, payment system noncompliance, and weak sanction enforcement. This study employs a descriptive qualitative approach using interviews with eight purposively selected informants, observation, and documentation. Data were analyzed through data collection, condensation, display, and conclusion drawing, with source triangulation to ensure validity. The findings show that the implementation of Mayor Regulation Number 70 of 2021 remains suboptimal due to limited supervisory resources, incomplete communication, weak implementer commitment, and social conditions. These findings highlight the need to strengthen supervision, enhance public dissemination, consistent sanction enforcement, and improved revenue deposit mechanisms. The implications of this study emphasize the importance of parking retribution governance as an instrument for increasing local own-source revenue and promoting orderly traffic conditions. The academic contribution of this study lies in the application of the Van Meter and Van Horn implementation model within the context of local policy.
RESPONSIVE GOVERNANCE APLIKASI KANAL KONSULTASI PAJAK HALO BAPPENDA DI KABUPATEN BOGOR
High-quality public service is a fundamental prerequisite for achieving effective governance that is oriented toward public interests. Digital transformation has encouraged local governments to adopt the principle of responsive governance, defined as the ability to respond to public needs and complaints quickly, accurately, and with effective solutions. The Government of Bogor Regency developed the Halo Bappenda tax consultation channel application as an e-government instrument to improve access to information and enhance the quality of interaction with the public. However, the application’s low rating of only 2.2 out of 5 on the Google Play Store, along with numerous complaints regarding slow responses, indicates a gap between its intended objectives and operational reality. This study aims to analyze the implementation of responsive governance in the Halo Bappenda application and to identify its supporting and inhibiting factors. Using the responsiveness theory of Zeithaml et al. as cited in Hardiansyah (2011) and a qualitative descriptive approach, data were collected through in-depth interviews, observation, and document analysis involving seven informants, consisting of Bappenda employees and community users. The findings show that the implementation of responsive governance has not yet been optimal: service speed and accuracy remain low, responses are inconsistent, and complaint handling does not meet established time standards. Supporting factors include the utilization of digital technology and the competence of human resources, while inhibiting factors encompass limited infrastructure, an insufficient number of operators, technical issues within the application, and low levels of public literacy and socialization. Academically, this research contributes by providing an empirical evaluation of responsive governance practices in digital public services at the local government level. Practically, the findings highlight the need to strengthen internal governance, enhance human resource capacity, and update the application system to make it more adaptive and inclusive to public needs.
PENGARUH PENGALAMAN PENGGUNA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA KRL Commuter Line RUTE BOGOR-JAKARTA KOTA
Population growth in DKI Jakarta has increased transportation demand, prompting the government to develop public transportation modes such as the KRL Commuter Line to reduce traffic congestion. However, the rising number of KRL users has not been accompanied by an increase in user satisfaction, as unmet expectations regarding user experience and service quality have led to a high volume of complaints on social media. This study aims to examine the influence of user experience and service quality on user satisfaction with the KRL Commuter Line on the Bogor Jakarta Kota route. This research employs a quantitative approach with an explanatory research design, using questionnaires and user documentation as data collection methods. Probability sampling with a simple random sampling technique was applied, involving 110 respondents distributed across stations along the Bogor–Jakarta Kota Commuter Line route. The data analysis techniques used include Spearman correlation analysis, cross-tabulation analysis, coefficient of determination testing, and Kendall’s concordance test. The results indicate that user experience and service quality have a positive and significant effect on user satisfaction. Partially, both user experience and service quality individually exert a significant influence. Simultaneously, these two variables also demonstrate a strong effect on user satisfaction. The study recommends improving carriage crowd management during peak hours, strengthening random patrols conducted by security personnel, intensifying cleaning schedules, directing passengers to less crowded carriages to allow access to seating, handholds, or at least more comfortable space, conducting thorough inspections of air circulation systems, and enhancing consistency in facility inspections.
IMPLEMENTASI KEBIJAKAN PERWAL NOMOR 25 TAHUN 2016 TENTANG SEKOLAH RAMAH ANAK DI KOTA BEKASI
The City of Bekasi has enacted Mayor Regulation Number 25 of 2016 concerning Child Friendly Schools (SRA) to support the fulfillment of children's rights within educational settings. However, its implementation has not yet been optimal, as reflected in the fact that only 28.75% of schools have received the SRA designation. This condition indicates that the policy has not fully ensured child protection nor created a safe and supportive learning environment. This study aims to analyze the implementation of the SRA policy in Bekasi City and identify the factors influencing its effectiveness. A descriptive qualitative approach was employed using purposive sampling. Informants consisted of SRA implementors, including the Bekasi City Office for Women's Empowerment and Child Protection (DPPPA), the Bekasi City Education Office, elementary and junior high schools, and parents. Data were collected through interviews, observations, and documentation, and validated using source triangulation. The findings reveal that SRA implementation has not been carried out comprehensively. Policy information has not been properly communicated, capacity-building efforts reach only a limited number of schools, and the six SRA components have not been consistently applied. The main obstacles include limited resources, the absence of technical guidelines, insufficient training for implementors, and the lack of parental involvement. This study recommends strengthening policy communication, providing operational guidelines, improving implementor capacity, and developing a structured monitoring and evaluation system to enhance the effectiveness of SRA implementation in Bekasi City.
IMPLEMENTASI KEBIJAKAN KOTA LAYAK ANAK PADA KLASTER PERLINDUNGAN KHUSUS DI KOTA DEPOK
This study discusses the implementation of the Child Friendly City (CFC) Policy in the Special Protection Cluster in Depok City. Although Depok City has Regional Regulation No. 15 of 2013 and has been committed to implementing CFC since 2010, its achievements are still ranked Nindya until 2024. This indicates that the fulfillment of indicators in the special protection cluster is not yet optimal. This condition can be seen from the high number of neglected children, the increase in children in conflict with the law (ABH), and the still high rate of violence against children. In addition, Depok City does not yet have a Child Crisis Center, even though this facility is important as an integrated service in handling special protection cases. This study uses a descriptive qualitative method with George C. Edwards III's implementation theory, covering the aspects of communication, resources, disposition, and bureaucratic structure. Data was obtained through interviews, observations, and documentation studies. The results of the study show that the Depok City Government has implemented various programs such as complaint services, case assistance, shelters, and cross-sector coordination. However, the implementation has not been fully effective because several mechanisms have not been running consistently, institutional support has not been evenly distributed, and core services such as a Child Crisis Center are not yet available. Supporting factors for implementation include local government commitment, clear regulations, and community involvement. Overall, the implementation of KLA policies in the special protection cluster in Depok City still needs to be strengthened, especially in terms of institutional aspects and coordination, so that Depok City can achieve the highest KLA rating.
PENGARUH INOVASI PELAYANAN DAN KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN DI MAL PELAYANAN PUBLIK (MPP) KABUPATEN KLATEN
Public services in Indonesia still face various obstacles, as reflected in the 2024 report by the Indonesian Ombudsman, which recorded 45.88% of complaints related to local government services. As part of bureaucratic reform, the government is developing service innovations through Public Service Malls (PSM) in accordance with Presidential Regulation Number 89 of 2021. One of the PSMs with a high number of visitors is the Klaten Regency PSM, which is expected to provide fast and integrated services. However, there are still complaints regarding the speed of the process, operating hours, and the attitude of employees. This study aims to analyse the influence of Service Innovation (X1) and Employee Performance (X2) on Service Quality (Y) at the Klaten Regency PSM, both partially and simultaneously. The method used is explanatory research with a quantitative approach through the distribution of questionnaires to 98 respondents using simple random sampling techniques. Data analysis was performed using Spearman's Rho validity test, Cronbach's Alpha reliability, Kendall's Tau (τ) correlation, Kendall's concordance (W), and the coefficient of determination (R²) using IBM SPSS 30. The results showed a positive and significant relationship between Service Innovation and Service Quality of 0.606 (R² = 60.2%) and between Employee Performance and Service Quality of 0.602 (R² = 56.6%). Simultaneously, both variables had a positive and significant effect on Service Quality of 0.758 (R² = 67.5%).
PENGARUH PERSON-JOB FIT DAN LINGKUNGAN KERJA TERHADAP INNOVATIVE WORK BEHAVIOR DI DINAS PEMADAM KEBAKARAN KOTA SEMARANG
Fire incidents in Semarang City increased significantly from 152 cases in 2022 to 443 cases in 2023, indicating a rising level of fire risk that threatens public safety. Despite this condition, the performance of fire suppression, rescue, and evacuation services has not achieved full realization over the past three years, and field documentation reveals physical damage to facilities. Moreover, the recruitment of 17 employees transferred from other regional government units (OPD) without basic firefighting certification (FF1) may affect personnel readiness in carrying out operational duties. In addition, an assessment of the six highest-ranked regional agencies in terms of work culture over the past two years shows that the Semarang City Fire Department has not been included, indicating that innovative work behavior has not yet been optimally internalized within the organization. Based on these conditions, this study analyzes three aspects within the Semarang City Fire Department: (1) the effect of Person–Job Fit on Innovative Work Behavior, (2) the effect of the Work Environment on Innovative Work Behavior, and (3) the simultaneous effect of Person–Job Fit and the Work Environment on Innovative Work Behavior. This study employed a quantitative approach using questionnaires and simple random sampling, with employees of the Semarang City Fire Department as research subjects. The results indicate that Person–Job Fit has a positive and significant effect on Innovative Work Behavior, with a regression coefficient of 0.471, while the Work Environment does not have a significant effect, as indicated by a t-value of 0.003. Simultaneously, Person–Job Fit and the Work Environment significantly influence Innovative Work Behavior and that both variables explain 32% of the variance in Innovative Work Behavior.
POLA TATA KELOLA PERNIAGAAN TEMBAKAU DALAM PERSPEKTIF STAKEHOLDER GOVERNANCE DI KECAMATAN TLOGOMULYO
Tobacco trading in Tlogomulyo District holds strategic value for the local economy, yet farmers often find themselves with low bargaining power within the market structure. This study aims to analyze tobacco trading governance patterns through a stakeholder governance perspective. The research method employed is descriptive qualitative, utilizing analysis tools such as the Stakeholder Salience Model, Stakeholder-Issue Interrelationship Diagram (SIID), and Policy Implementation Mapping (PIM). The results indicate that tobacco trading governance is characterized by Asymmetric Governance. Based on the Salience Model, manufacturers and local governments are identified as definitive stakeholders; however, structural control over pricing and quality standards (grading) is fully dominated by manufacturers, leaving farmers as dependent stakeholders. SIID and PIM analysis reveal information asymmetry and obstacles in implementing farmer protection policies at the field level. This study recommends strengthening the local government's role as a network manager, enhancing grading system transparency through digitalization, and empowering farmers' economic institutions to create a more inclusive and equitable trading governance.
IMPLEMENTASI KEBIJAKAN PERLINDUNGAN PEREMPUAN DAN ANAK DALAM PENANGANAN KEKERASAN DI KOTA SEMARANG
Violence against women and children remains a pressing issue in Semarang, necessitating the effective implementation of protective policies. In response, the local government has established the Regional Technical Implementation Unit for the Protection of Women and Children (UPTD PPA), which functions as an integrated service agency for victims of violence. This study aims to examine the implementation of policies designed to protect women and children from violence in Semarang City, utilizing the Van Meter and Van Horn policy implementation model. The research focuses on the operations of the UPTD PPA in East Semarang District, with particular attention to the dynamics of domestic violence (KDRT) cases. Employing a descriptive qualitative approach, the study involves in-depth interviews, observation, and document analysis. Findings reveal that, normatively, policy implementation aligns with Semarang Mayor Regulation Number 13 of 2023 and has largely adhered to standard operating procedures, including service mechanisms, victim assistance, and coordination with the DP3A and the police. The policy's implementation is supported by clear regulations, the commitment of implementers, and relatively strong internal coordination. However, the policy has yet to fully achieve comprehensive protection for victims, particularly in ensuring a sense of security, continuity of assistance, and victim empowerment. This shortfall is attributed to limited resources, budget constraints, inadequate facilities, unstable cross-sectoral coordination, and a less supportive socioeconomic environment.
PEMBANGUNAN KEPARIWISATAAN DI CANDI PLAOSAN DESA BUGISAN, KECAMATAN PRAMBANAN, KABUPATEN KLATEN
Plaosan Temple is a cultural tourism destination that has great potential, especially because of its unique historical value and is known as the twin temples. Tourism development in this area is being carried out in stages as an effort to improve the quality of tourist destinations. However, until now tourism development at Plaosan Temple has not been fully optimal. The problems faced include the disorganized arrangement of stalls, limited parking and toilet facilities, as well as limited land because most of the area belongs to residents so a land permit process is required. This condition shows that there is a gap between the potential of Plaosan Temple as a cultural tourism destination and the implementation of tourism development in the field. This research aims to describe and analyze tourism development at Plaosan Temple, Bugisan Village, Prambanan District, Klaten Regency, as well as analyzing the driving and inhibiting factors in the development process. This research uses a qualitative method with a descriptive approach. Data collection techniques were carried out through interviews, observation and documentation studies, as well as source triangulation to ensure the validity of the data. The results of the research show that tourism development at Plaosan Temple is not yet fully optimal, as indicated by the disorderly arrangement of stalls and limited parking and toilet facilities. However, tourism development has begun to be carried out in stages and is planned to continue in order to improve the quality of cultural tourism destinations in a sustainable manner
PROSES COLLABORATIVE GOVERNANCE DALAM PEMBUATAN KTP PADA PROGRAM KUNINGAN SINERGI INTEGRASI PELAYANAN PUBLIK (SIPP) KABUPATEN KUNINGAN
The process of making a National Identity Cards (KTP) is not without the involvement of parties other than the Civil Registration and Population Agency (Disdukcapil), which makes collaboration highly possible, whether with the applying public, the central government, or private parties. The SIPP program is of significant importance in the process of issuing National Identity Cards (KTP) because it can speed up the process. The purpose of this study is to describe and analyze the process of making National Identity Cards (KTP) and the collaborative governance process in the making of National Identity Cards (KTP) within the Kuningan SIPP program in Kuningan Regency. This research uses a qualitative method with a descriptive research type to provide a complete picture of the phenomenon being studied. Data collection techniques were carried out thru observation, interviews, documentation, and literature review. The research was conducted at the Kuningan District Civil Registration and Population Agency. The results of this study indicate that the process for making KTP is the same whether it's done in the office or thru the Kuningan Sinergi Integrasi Pelayanan Publik (SIPP) program, including printing, issuing, and distributing. The collaborative governance process for making KTP in the Kuningan Sinergi Integrasi Pelayanan Publik (SIPP) program involves activities between the Kuningan District Civil Registration and Population Agency (Disdukcapil) and other parties, such as applicants, the central government, and service support providers. This research concludes that there are differences in procedures related to first-time ID cards compared to lost and damaged ID cards. Additionally, in the context of the collaborative process, face-to-face dialog is the foundation for the other two aspects: building trust and mutual understanding. Regarding the constraints, efforts are needed in the form of open communication, such as facilities in the form of print media, online platforms, and massive socialization.
IMPLEMENTASI KEBIJAKAN IDENTITAS KEPENDUDUKAN DIGITAL (IKD) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SALATIGA
The IKD policy is a government initiative aimed at digitalizing population documents into electronic formats, accessible through smartphone applications as regulated by the Minister of Home Affairs Regulation (Permendagri) Number 72 of 2022. The government has established a 30% activation target for each regency and city; however, the achievement in Salatiga City has only reached 4%, falling significantly short of the national target. This study aims to analyze the implementation of the IKD policy and identify the supporting and inhibiting factors at the Department of Population and Civil Registration (Disdukcapil) of Salatiga City. This research employed a descriptive qualitative method, with data collected through interviews, observations, and documentation. The study utilized Riant Nugroho’s policy implementation theory to analyze the five pillars of accuracy: policy, implementer, target, environment, and process. Additionally, Edward III’s theory was applied to examine driving and inhibiting factors, including communication, resources, disposition, and bureaucratic structure. The results showed that the implementation of IKD at Disdukcapil Salatiga City has performed relatively well, supported by effective communication, implementer commitment, and a clear bureaucratic structure. Nevertheless, the process remains hindered by low public readiness and minimal support from central stakeholders. Key obstacles included limited human resources, inadequate service facilities, and the absence of incentives for implementers. To improve effectiveness, it is recommended to strengthen public socialization, data security education, and cross-sectoral cooperation, as well as to optimize staff and interns, upgrade hardware, provide dedicated service counters, and offer incentives.
PENGEMBANGAN SUMBER DAYA MANUSIA BERBASIS PEMBELAJARAN BERKELANJUTAN DI BADAN PENGEMBANGAN SUMBER DAYA MANUSIA DAERAH (BPSDMD) PROVINSI JAWA TENGAH
Human resource development (HRD) plays a strategic role in improving public sector organizational performance and the quality of public services. Strategic environmental changes, technological advancements, and bureaucratic reform demands require civil servants to possess adaptive and sustainable competencies. This study aims to analyze human resource development efforts based on continuous learning implemented by the Regional Human Resource Development Agency (BPSDMD) of Central Java Province through the Corporate University approach. This research employs a qualitative descriptive method. Data were collected through in-depth interviews, observation, and documentation involving informants related to human resource development programs at BPSDMD Central Java Province. The findings indicate that BPSDMD Central Java Province has implemented continuous learning by integrating training, education, and knowledge management aligned with organizational needs and regional development strategies. The implementation of the Corporate University concept has encouraged a more structured, adaptive, and competency-oriented learning system for civil servants. However, several challenges remain, including limited resources, learning culture readiness, and the optimization of learning technology utilization. This study concludes that human resource development based on continuous learning through the Corporate University approach has significant potential to enhance the quality of civil servants, provided that organizational commitment, learning innovation, and continuous evaluation are strengthened to achieve optimal outcomes.
HUBUNGAN PERFORMANCE EXPECTANCY, SOCIAL INFLUENCE, DAN TRUST TERHADAP INTENTION TO USE PADA WAJIB PAJAK PENGGUNA APLIKASI HEBAT DI KOTA SEMARANG
Regional autonomy gives local governments the authority to manage local own-source revenue, including Land and Building Tax (PBB) as a strategic source of revenue. However, PBB revenue realization in Indonesia, particularly in the city of Semarang, has not reached its target, with a significant decline from 101.53% to 68.77% in 2025. This condition has prompted the government to launch the Hebat Application as a digital innovation to facilitate online access, services, and PBB payments. However, the adoption rate of the application is still low due to suboptimal system performance, minimal socialization, and low user trust. This study aims to analyze the relationship between Performance Expectancy (X1), Social Influence (X2), and Trust (X3) on the Intention to Use (Y) the Hebat Application using the Meta-UTAUT model. This study uses an explanatory quantitative approach with purposive sampling techniques on 100 application users. Data were collected through questionnaires and processed using the SPSS 26 application. The analysis was conducted through validity and reliability tests, descriptive analysis, chi-square tests, logistic regression, and Nagelkerke R² determination coefficient. The results show that Performance Expectancy has a positive and significant relationship with Intention to Use with a significance value of 0.000 and a coefficient of determination of 65.5%. Social Influence has a positive and significant relationship with a value of 0.039 and a coefficient of determination of 51.4%. The Trust variable shows a significant relationship with a value of 0.010 and a coefficient of determination of 68.1%. Simultaneously, the three variables have a significant effect on Intention to Use with a Chi-Square value of 93.318 and a significance of 0.000. The Nagelkerke R² value of 0.814 indicates that the three independent variables are able to explain 81.4% of the variation in Intention to Use the Hebat Application.
PERAN DINAS KEBUDAYAAN DAN PARIWISATA DALAM PENGEMBANGAN PARIWISATA TELAGA NGEBEL KABUPATEN PONOROGO
Ngebel Lake Tourism is a leading tourism destination in Ponorogo Regency that has a high attraction for tourists. The number of visits shows a significant increase every year and is recorded as higher than other tourist attractions, while tourism is the largest contributor to Regional Original Income (PAD) from the tourism sector. Therefore, the Department of Culture, Tourism, Youth, and Sports of Ponorogo Regency (DISBUDPARPORA) has a very crucial role as an important actor in the development of Ngebel Lake tourism. The purpose of this study is to describe and analyze the role of DISBUDPARPORA in developing the leading tourism destination of Ngebel Lake and describe and analyze what aspects are supporting and inhibiting in the development of Ngebel Lake tourism. This study uses a qualitative method with descriptive analysis and accompanied by relevant supporting evidence. Data collection techniques were carried out through interviews, observations, and documentation studies. The study was conducted at DISBUDPARPORA Ponorogo Regency. The results of this study indicate that DISBUDPARPORA Ponorogo Regency has developed Ngebel Lake tourism through various aspects including, technical policy formulation, policy implementation, community empowerment, destination governance and the tourism industry. Supporting factors in the role of DISBUDPARPORA are the involvement of MSMEs in various festival activities, MSME actors are involved in tourism activities and are given training to become tour guides, cooperation between stakeholders across OPDs. Inhibiting factors in the role of DISBUDPARPORA include community participation that is not yet fully optimal, budget limitations, the absence of a special place to accommodate local MSME products around tourist areas, the absence of a Tourism Information Center (TIC).
PENGARUH ELECTRONIC SERVICE QUALITY APLIKASI NEW SAKPOLE TERHADAP KEPUASAN MASYARAKAT DALAM PEMBAYARAN PAJAK KENDARAAN BERMOTOR (PKB) BERBASIS ONLINE DI KOTA SEMARANG
This study aims to analyze the effect of electronic service quality of the New Sakpole application on public satisfaction in online-based Motor Vehicle Tax (PKB) payments in Semarang City. The New Sakpole application is one of the digital-based public services implementing e-government, designed to facilitate the public in paying Motor Vehicle Tax (PKB) through digital devices without the need to visit the SAMSAT office. This study employs a quantitative approach. Data were collected through questionnaires distributed to 100 respondents who are users of the New Sakpole application. The data analysis techniques used include validity testing, reliability testing, simple linear regression analysis, normality testing, linearity testing, hypothesis testing, and coefficient of determination analysis. The results indicate that the electronic service quality of the New Sakpole application has a significant effect on public satisfaction in online-based Motor Vehicle Tax (PKB) payments in Semarang City. However, this study also identifies several obstacles, such as the search feature of the New Sakpole application not being fully accessible, the absence of direct PKB payment guidelines within the application, frequent system downtime, and the unavailability of the New Sakpole application for iOS device users. Therefore, the Regional Revenue Agency (BAPENDA) of Central Java Province needs to continuously improve the New Sakpole application to enhance service quality and provide more responsive services to the public.
PROGRAM PELATIHAN DAN KUALITAS CAPACITY BUILDING DI BKPP KOTA SEMARANG
This study was conducted at the Personnel, Education, and Training Agency (BKPP) of Semarang City and examines the effectiveness of capacity building training in improving the competence and performance of civil servants (ASN). The research addresses how effective the training is and identifies the supporting and inhibiting factors affecting its implementation. A qualitative case study approach was employed. Data were collected through interviews, observations, and documentation involving training administrators and ASN participants at BKPP of Semarang City. The results show that capacity building training contributes to the improvement of technical and managerial competencies, work attitudes, and the implementation of BerAKHLAK core values. However, the training has not yet been fully effective due to budget constraints, scheduling issues, partial mismatch between training materials and ASN needs, and limited post-training evaluation and follow-up. Leadership support and participant motivation were identified as key supporting factors. This study concludes that capacity building training at BKPP of Semarang City has been fairly effective but requires continuous improvement, particularly in needs-based planning and post-training evaluation to enhance ASN performance and public service quality.
ANALISIS PEMBINAAN UMKM DI KAWASAN WISATA GUCI TEGAL
The Guci Tourism Area in Tegal Regency is a leading tourist destination that provides a livelihood for Micro, Small, and Medium Enterprises (MSMEs). However, this potential has not been matched by structured and sustainable MSME development from the local government. This study aims to analyze MSME development in the Guci Tourism Area in Tegal Regency based on Musanef's development theory, which encompasses the dimensions of planning, formulation, construction, development, and direction. The research gap in this study lies in the limited number of studies on MSME development in tourism areas that develop without formal government development programs. The research method used was a qualitative approach using interviews, observation, and documentation. The results indicate that MSME development has not been optimal, particularly in the planning and development aspects. Therefore, the role of community associations (paguyuban) has emerged as a community initiative to support business coordination. Therefore, more planned, coordinated, and sustainable development is needed.
ANALISIS KINERJA DINAS LINGKUNGAN HIDUP DALAM PENGELOLAAN SAMPAH DI KABUPATEN PEMALANG
This research is motivated by problems in waste management in Pemalang Regency which shows that the performance of the Environmental Agency has not reached the target in the last three years. The purpose of this study is to analyze the performance of the Pemalang Regency Environmental Agency in waste management and to identify the driving and inhibiting factors of performance. The theory used is the organizational performance theory proposed by Agus Dwiyanto and the performance factors proposed by Armstrong and Baron. This study uses a qualitative descriptive research method with data collection techniques through interviews, observations, and documentation. The results show that the performance of the Pemalang Regency Environmental Agency in waste management is in the optimal category, but several observed symptoms are still not optimal. The driving factors for performance include personal factors, team factors, and leadership factors. The inhibiting factors consist of system factors and contextual factors. The suggestions given are: (1) DLH needs to optimize the performance of officers and strengthen field supervision by controlling transportation schedules and a mechanism for quick response to public complaints; (2) DLH needs to increase digital socialization through social media and official platforms as an effort to educate and increase public awareness of sustainable waste management.
ANALISIS RESPONSIVITAS LAYANAN APLIKASI SIPANDUK (SISTEM INFORMASI PELAYANAN ADMINISTRASI KEPENDUDUKAN) DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KUNINGAN
Digital transformation in public services is a strategic agenda of the Indonesian government to improve the effectiveness, efficiency, and transparency of the bureaucracy, including in population administration services. One implementation of this policy is the development of the SIPANDUK (Population Administration Service Information System) application by the Kuningan Regency Population and Civil Registration Office. Although the Public Satisfaction Index (IKM) generally shows a "good" category, there are still crucial problems in the element of service completion time which has not reached the minimum target, resulting in public complaints regarding the speed and certainty of service. This study aims to analyze the level of responsiveness of the SIPANDUK application service from the perspective of public service responsiveness. The method used is quantitative with a single variable descriptive statistical approach. Data were collected through a closed questionnaire with a Likert Scale of 1-4 from 100 respondents who used the SIPANDUK application selected using an incidental sampling technique. The research instrument was compiled based on six indicators of service responsiveness: response speed, accuracy in service, openness to complaints, ability to respond, effectiveness and efficiency, and user satisfaction. Data analysis was carried out using IBM SPSS version 26 through validity tests, reliability tests, and descriptive statistical analysis. The results of the study indicate that the level of responsiveness of the SIPANDUK application service is still relatively low with an average value of 42.86 (disagree). All responsiveness indicators show low achievement, with a percentage of response speed of 51%, service accuracy of 47.67%, openness to complaints of 42.67%, ability to respond 40%, effectiveness and efficiency of 43%, and user satisfaction of 39%. These findings indicate that the digitalization of population services through the SIPANDUK application has not been fully able to provide fast, accurate, transparent, and satisfactory services to the public. Therefore, system improvements, increased apparatus competency, and strengthened complaint mechanisms are needed to increase the responsiveness of digital-based public services.
MEWUJUDKAN TRANSPORTASI PUBLIK BERKUALITAS: STUDI PUB LIC VALUE PADA PENGGUNA BALIKPAPAN CITY TRANS (Bacitra)
This research is motivated by the increasing need for quality public transportation amidst the growing population and private vehicles in Balikpapan City, which impacts traffic congestion and low public interest in using public transportation. The presence of Balikpapan City Trans (Bacitra) as a public transportation system is expected to provide public value for the community. The pur pose of this study is to analyze the public value created by the implementation of Bacitra for users in the city of Balikpapan. The theory used in this research is the Strategic Triangle proposed by Mark H. Moore (1995), which emphasizes the creation of public value thru three main dimensions: service, trust, and outcomes. The research method used is descriptive qualitative with data collec tion techniques including in-depth interviews, field observations, and documentation, involving users and providers of Bacitra services. The research results indicate that in the service dimension, Bacitra is considered quite good in terms of comfort, cleanliness, and supporting facilities, alt hough there are still constraints regarding the quality of bus stops and punctuality. In the dimen sion of trust, public trust is built thru the professionalism of the officers and the reliability of the fleet, including vehicle roadworthiness tests. In the dimension of outcomes, Bacitra has facilitated public mobility and encouraged some users to switch from private vehicles, but it has not signifi cantly impacted traffic reduction. Driving factors include relatively good service and professional staff, while hindering factors are limited fleet size, route coverage, and traffic conditions. The advice given is that there is a need to improve the quality of bus stop facilities, expand service routes, and strengthen operational management to optimize the public value of Bacitra.
PERAN PERS DAN MEDIA RAMAH ANAK DI KOTA LAYAK ANAK KOTA DEPOK
In the implementation of public policy, the press and media have a strategic role, particularly in supporting the fulfillment of child-friendly information indicators. In the Child-Friendly City (KLA) policy, the role of the press and media is part of the assessment indicators, namely institutional indicators and civil rights and freedom indicators. Data from the Ministry of Communication and Digital Affairs in 2025 shows that 233,552 pornographic contents have been handled, indicating that digital content control is still weak and the risk of inappropriate information for children is high. This study aims to analyze the role of child-friendly press and media in the implementation of Child Friendly City in Depok City and identify the driving and inhibiting factors. This study uses a descriptive qualitative approach with data analysis techniques using Atlas.ti software and data quality testing using peer debriefing. The results show that the role of the press and media in meeting the indicators of appropriate information is carried out in compliance with the journalistic code of ethics, the use of initials and blurring the faces of children, and caution in reporting issues related to ethnicity, religion, race, and intergroup relations (SARA). The driving factors are the existence of special education programs, government and media communication forums, and the media's ability to produce child-friendly content. Meanwhile, the inhibiting factors are the lack of effective coordination and supervision, limited budgets, and low communication frequency.
PERAN STAKEHOLDERS DALAM PENGELOLAAN SARANA DAN PRASARANA RUANG PUBLIK TERPADU ANAK (RPTRA) KALIJODO PROVINSI JAKARTA BARAT
Damage to facilities in several Child-Friendly Integrated Public Spaces (RPTRA) in Jakarta, including RPTRA Kalijodo, indicates that the management of public space facilities and infrastructure still faces various challenges. This study aims to analyze the roles of stakeholders in managing the facilities and infrastructure of RPTRA Kalijodo and to identify gaps between the ideal roles stipulated in Jakarta Governor Regulation No. 123 of 2017 and their implementation in practice. This research employs a descriptive qualitative approach through in-depth interviews with village and sub-district governments, the Provincial Office of Women’s Empowerment and Child Protection (DPPAPP), RPTRA managers, and user groups. The findings show that RPTRA management is conducted through a hierarchical mechanism; however, monitoring and evaluation remain situational and administrative rather than preventive. In addition, limitations in budget and human resources, restricted authority of RPTRA managers, and the suboptimal role of facilitators in providing information and education contribute to ongoing facility issues. This study recommends strengthening monitoring and evaluation mechanisms, enhancing cross-sector coordination, improving the capacity of RPTRA managers, and optimizing the role of facilitators and community participation to support sustainable RPTRA management.
ANALISIS ARENA PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN DESA WISATA PAGAK KABUPATEN BANJARNEGARA
This research is motivated by the importance of community participation in supporting the sustainable development of tourist villages. As a developing tourist destination, Pagak Tourism Village requires community involvement at every stage of development to ensure that its tourism potential can be optimally utilized. This study aims to describe the process of community participation in the development of Pagak Tourism Village and to identify the internal and external factors that influence it. Informants were selected using purposive sampling, namely individuals chosen based on their experience and direct involvement in tourism village activities. This research employed a descriptive qualitative approach, with data analysis conducted through data reduction, data presentation, and verification using Atlas.ti. The findings indicate that community participation is active in the stages of implementation and benefit-taking, reflected through involvement in micro, small, and medium enterprises (MSMEs), atsiri agriculture, cultural arts, and tourism services. Conversely, participation in decision-making and evaluation remains passive due to the dominance of village officials in deliberation forums and the absence of a comprehensive evaluation mechanism. The internal factors examined consist of five aspects, knowledge and skills, personal motivation, livelihood, education, and gender. Of these, three factors, knowledge and skills, personal motivation, and livelihood, were found to influence participation, while education and gender had no effect. External factors influencing participation include stakeholder support in the form of training, assistance, and facility provision, as well as the role of mass media in disseminating information, although its utilization remains suboptimal. This study recommends strengthening community capacity and expanding participatory spaces to support the sustainable development of Pagak Tourism Village.
PROSES COLLABORATIVE GOVERNANCE DALAM MITIGASI BENCANA BANJIR ROB DI KELURAHAN TANJUNG MAS KOTA SEMARANG
The issue of tidal flooding (banjir rob) in Tanjung Mas Village, Semarang City, has become a major concern in disaster governance due to its recurring impacts on social activities, economic conditions, and the sustainability of coastal communities. The increasing occurrence of tidal flooding is influenced by land subsidence, sea-level rise, and the limited capacity of existing flood control infrastructure, highlighting the need for stronger collaboration among stakeholders. However, mitigation efforts have not been optimal because of weak institutional coordination, limited resources, unequal access to technology, inconsistent public service delivery, and low community awareness of disaster mitigation. This study aims to analyze the Collaborative Governance process in mitigating tidal flooding in Tanjung Mas Village and to identify factors that support and hinder its effectiveness. A descriptive qualitative approach was used through in depth interviews, observations, and documentation involving BPBD Semarang, related government agencies, village authorities, and community representatives. Data analysis was conducted using the Collaborative Governance framework of Ansell and Gash. The findings indicate that collaboration has been initiated through coordination forums, face-to-face dialogue, information exchange, and basic role distribution among institutions. Nevertheless, the effectiveness of collaboration remains limited due to fragmented coordination structures, inadequate facilities, limited technological support, and low levels of disaster literacy among residents. Supporting factors include strong government commitment, regulatory support, and the presence of active community groups. Therefore, strengthening multisector collaboration, improving institutional capacity, and enhancing community-based disaster education are essential for more effective and sustainable tidal flood mitigation in Tanjung Mas Village.
ANALISIS STAKEHOLDER MAPPING PADA KANTOR PERMODALAN NASIONAL MADANI (PNM) MEKAAR REGIONAL SEMARANG
PT Permodalan Nasional Madani (PNM) Mekaar Searang Regional is a public institution that distributes microbusiness capital to underprivileged women and the lower-middle class. The state has issued a policy for companies through Government Regulation No. 63 of 2020. This study aims to analyze the determining factors in stakeholder mapping and the dynamics of roles and policy cycles. Through the identification of roles and analysis of processes using the Stakeholder Issue Interrelationship Diagrams, Problem-Frame Stakeholder Map, and Power Versus Interest Grid instruments, this study classifies stakeholders into primary, key, and secondary categories, with PNM holding a dominant central role as both policy maker and implementer. The research findings show that although the policy formulation stage has involved secondary stakeholders such as government agencies, the policy cycle has stagnated at the adoption and implementation stages, which are significantly influenced by program factors and the effectiveness of institutional communication, in addition to variables such as licensing, human resources, and regional demographics that require the optimization of synergy between stakeholders for the sustainability of empowerment.
ANALISIS KUALITAS PELAYANAN KERETA REL LISTRIK (KRL) RUTE SOLO- YOGYAKARTA OLEH PT KERETA COMMUTER INDONESIA (KCI)
The growth of community mobility in the Solo-Yogyakarta region has increased the need for fast, affordable, and efficient public transportation. The Solo-Yogyakarta Electric Train (KRL), which has been operating since 2021, has become the primary choice for the community, but the increase in the number of users has given rise to various service issues. This condition shows that the quality of service has not fully met user expectations. This study aims to analyze the service quality of the Solo-Yogyakarta KRL and identify the supporting and inhibiting factors in service delivery. The method used is descriptive qualitative with data collection techniques through in-depth interviews with KCI as the KRL operator and users, direct observation at all departure stations from Solo to Yogyakarta, and document studies such as the 2024 customer satisfaction survey report of PT Kereta Commuter Indonesia (KCI). Data analysis used the SERVQUAL theory and factors contributing to service quality according to Alber and Zamke. The results of the study show that the Solo–Yogyakarta KRL has provided significant benefits for community mobility through affordable fares, travel speed, and ease of access. However, there are several weaknesses, such as the limited number of carriages during peak hours, suboptimal air conditioning, and unclear audio information when the train is full. The main inhibiting factors include limited human resources.
Implementasi E-Katalog dalam Pengadaan Barang/Jasa di Staf Logistik Kepolisian Negara Republik Indonesia (Slog Polri)
The implementation of E-Catalog in the procurement of goods/services at the National Police Slog is an effort to modernize government procurement to increase transparency, efficiency, and accountability in accordance with Presidential Regulation Number 12 of 2021 and National Police Regulation of the Republic of Indonesia Number 15 of 2024. This study aims to analyze the implementation of E-Catalog and identify the driving and inhibiting factors for the implementation of E-Catalog in the National Police Slog. The researcher uses a qualitative descriptive approach with a policy implementation model according to Van Meter & Van Horn, namely policy standards and objectives, resources, communication between organizations, characteristics of implementing agencies, and social, political, and economic factors that affect the success of policy implementation. The results show that the E-Catalog is only effective as an instrument of administrative transparency rather than as a comprehensive prevention tool for irregularities. E-Catalog is not optimal in meeting the needs of complex and high-scale Police Slogs. As a result, the National Police Slog still needs system differentiation. This is due to the more dominant inhibiting factors. Based on these results, the researcher recommends improvements in the management and supervision of the implementation of the E-Catalog, as well as increasing the capacity of human resources in the National Police Slog through intensive training related to the use of this digital system. This study also suggests that the improvement of the E-Catalog system should be carried out by paying attention to the availability of more complete products and the fulfillment of better technical standards in order to really support the operational needs of the National Police optimally.
IMPLEMENTASI PERATURAN KEPALA BADAN PENGELOLAAN PENDAPATAN DAERAH PROVINSI JAWA TENGAH NOMOR 4 TAHUN 2024 (KAJIAN KEGIATAN DOOR TO DOOR (D2D) BAGI PENUNGGAK PAJAK KENDARAAN BERMOTOR RODA EMPAT DI UPPD/ SAMSAT KOTA SALATIGA)
Door to door activities are one of the activities of data collection and collection of Motor Vehicle Tax (PKB) to taxpayers in arrears regulated in the Regulation of the Head of Bapenda of Central Java Province Number 4 of 2024. The background of this study is the high Motor Vehicle Tax (PKB) receivables in Salatiga City which reached more than IDR 25 billion, a relatively large amount compared to the area and population of Salatiga City. The purpose of this study is to describe and analyze the implementation of Regulation of the Head of Bapenda of Central Java Province Number 4 of 2024 in door to door activities for four-wheeled motor vehicle tax arrears in Salatiga City and analyze the supporting and inhibiting factors in its implementation. The research method used in this study is descriptive qualitative with data collection techniques through interviews, observation, and documentation. This study uses Regulation of the Head of Bapenda of Central Java Province Number 4 of 2024 to analyze its implementation and the theory of policy implementation by Edward III with indicators of communication, resources, disposition and bureaucratic structure. The results of the study indicate that the implementation. The research results indicate that the implementation of door to-door activities at the Salatiga City UPPD/Samsat (Vehicle Tax Office) based on the Head of Bapenda Regulation Number 4 of 2024 has been quite successful through structured planning, coordination, and adherence to SOPs. However, limitations in budget, human resources, outreach, and supporting facilities remain obstacles that need to be optimized.
IMPLEMENTASI PROGRAM FASILITAS PEMBIAYAAN PEROLEHAN RUMAH HUNIAN TERJANGKAU MILIK BAGI MASYARAKAT BERPENGHASILAN RENDAH DI PROVINSI DKI JAKARTA
The Affordable Housing Financing Facility Program is a policy of the Jakarta Provincial Government to expand access to home ownership for Low-Income Communities (MBR). However, despite policy changes such as adjustments to administrative requirements and maximum income limits, the number of beneficiaries has actually decreased. This study aims to answer questions about how the program is being implemented and the factors hindering its implementation. The results indicate that the program's implementation adheres to the provisions of Jakarta Governor Regulation Number 14 of 2020, with a financing scheme with no down payment and fixed interest rates, involving local governments, banks, and developers. However, program implementation has not been optimal due to persistent barriers in communication, resources, disposition, and bureaucratic structure. These barriers include uneven information delivery, suboptimal use of digital media, banking prudence in risk assessments, delays in handling complaints, and fragmented authority that slows down financing disbursement and the resolution of problem loans. Based on these findings, this study recommends updating cooperation agreements with banks, reviewing the Environmental Management Fee (IPL) amount, and strengthening inter-agency evaluation and coordination to make the program more effective and sustainable.
Copyright 2026 Journal of Public Policy and Management Review
STRATEGI PENGEMBANGAN WISATA RELIGI DALAM MENINGKATKAN KUNJUNGAN WISATA DI KOTA SEMARANG
The development of religious tourism in Semarang City represents a strategic issue in regional tourism development due to the increasing demand for tourism experiences that emphasize spiritual, cultural, and educational values. However, the sector has not been optimally managed, as reflected in governance weaknesses, limited innovation in tourism programs, and the inadequate integration of digital promotion and public service quality. This study aims to formulate effective development strategies for religious tourism in order to increase tourist visits in Semarang City. A descriptive qualitative approach was employed, with data collected through in-depth interviews, observation, and documentation. Data analysis was conducted using SWOT analysis to identify internal and external factors influencing the development of religious tourism. The findings indicate that religious tourism in Semarang City possesses strong potential in terms of attractions, accessibility, and government support, yet continues to face challenges such as weak coordination among destination managers, low professional capacity of human resources, and inconsistent service quality, particularly regarding cleanliness, safety, and visitor comfort. Based on the SWOT analysis, three main strategies were formulated: strengthening integrated digital promotion, enhancing the capacity and professionalism of tourism managers, and developing culturally and educationally oriented tourism programs. This study concludes that the implementation of integrated and sustainable strategies plays a crucial role in improving the competitiveness of religious tourism and increasing tourist visits in Semarang City.