IMPLEMENTASI KEBIJAKAN LAYANAN MIKROTRANS DALAM MENDUKUNG INTEGRASI LAYANAN TRANSPORTASI PUBLIK DI DKI JAKARTA

Abstract

Transportation issues in DKI Jakarta arise due to population growth and the increasing number of motor vehicles without proportional improvements in road infrastructure. To address this, the Provincial Government of DKI Jakarta, in collaboration with the Jakarta Transportation Agency, has implemented a transportation integration policy through the Jak Lingko Mikrotrans service. This study aims to analyze the implementation of the Mikrotrans service policy in supporting public transportation integration in Jakarta and to identify its supporting and inhibiting factors. The research method applies the Minimum Service Standards (SPM) from Tamin (2000) and the policy implementation theory of G. Shabbir Cheema & Denis A. Rondinelli (1983). The findings indicate that although safety, security, and comfort aspects have been well implemented, issues remain in service regularity, information systems, and supporting infrastructure. Economic and socio-cultural factors enhance service inclusivity, while infrastructure limitations and driver competence pose significant challenges. Therefore, the recommendations include improving bus stop infrastructure, enhancing the Tije information system, and developing driver training programs based on real-life simulations to improve the quality of Mikrotrans services in supporting public transportation integration in DKI Jakarta