ANALISIS KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI KABUPATEN TEGAL (DI LIHAT DARI IKM)
Abstract
The test vehicle is a vehicle assigned to address safety issues in the field of public
transport safety concerns for users at both the regional and national level. This study aims to
identify and menganilisis quality of services performed by the Department of Transportation,
Communication and Information Tegal regency. Type used is descriptive qualitative, by using
reference measurements on basis of the satisfaction indext KEP MENPAN No.63/7/2003
which consists of 14 elements "relevan", "valid" and "reliable". The result of the satisfaction
index calculation for obtaning a yield of 74,08 or in the good category (B). To improve the
quality of care testing of motor vehicles so much better, employee testing vehicles in Tegal
regency should pay attention to the service user satisfaction by adding facilities and
infrastructure, as well as providing strict sanctions or penalties for employees who absent
during working hours or working days..
transport safety concerns for users at both the regional and national level. This study aims to
identify and menganilisis quality of services performed by the Department of Transportation,
Communication and Information Tegal regency. Type used is descriptive qualitative, by using
reference measurements on basis of the satisfaction indext KEP MENPAN No.63/7/2003
which consists of 14 elements "relevan", "valid" and "reliable". The result of the satisfaction
index calculation for obtaning a yield of 74,08 or in the good category (B). To improve the
quality of care testing of motor vehicles so much better, employee testing vehicles in Tegal
regency should pay attention to the service user satisfaction by adding facilities and
infrastructure, as well as providing strict sanctions or penalties for employees who absent
during working hours or working days..
Keywords
public service; relevan; valid; reliable
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