BibTex Citation Data :
@article{J.Gauss8091, author = {Purina Artiguna and Sugito Sugito and Abdul Hoyyi}, title = {ANALISIS SISTEM ANTRIAN PADA LAYANAN PENGURUSAN PASPOR DI KANTOR IMIGRASI KELAS I SEMARANG}, journal = {Jurnal Gaussian}, volume = {3}, number = {4}, year = {2014}, keywords = {}, abstract = { v\:* \{behavior:url(#default#VML);\} o\:* \{behavior:url(#default#VML);\} w\:* \{behavior:url(#default#VML);\} .shape \{behavior:url(#default#VML);\} Queue is something that can not be separated in everyday life . Almost all services will form a queue , including passport treatment services at the Immigration Office Class I Semarang . To solve the problems associated with the queue , queuing system model needs to be determined in accordance with the conditions and characteristics queue of the service facility at the Immigration Office Class I Semarang appropriately . So it can be known the measure of system performance to create an effective and efficient service. Based on the data analysis of the six ( 6) counters work, obtained queuing system model that occurs at the Immigration Office Class I Semarang is, (M/M/2) queuing model for Passports Taking Counter and Customer Service Counter, queuing model for file transfer counter and payment transfer counter, and queuing model for photos counter and interview counter. The effectiveness of the applicant’s passport service process can be determined by calculating the average number of applicants in the system and queue, calculates the average time spent in the system and queue, and calculates the probability of a server that is not serving an applicant. Keywords : Q ueuing system model, P assport ’s services , Size of system performance Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable \{mso-style-name:\"Table Normal\"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:\"\"; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; line-height:200%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:\"Calibri\",\"sans-serif\"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:\"Times New Roman\"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;\} ANALISIS SISTEM ANTRIAN PADA LAYANAN PENGURUSAN PASPOR DI KANTOR IMIGRASI KELAS I SEMARANG Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable \{mso-style-name:\"Table Normal\"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:\"\"; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; line-height:200%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:\"Calibri\",\"sans-serif\"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:\"Times New Roman\"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;\} }, issn = {2339-2541}, pages = {801--810} doi = {10.14710/j.gauss.3.4.801-810}, url = {https://ejournal3.undip.ac.id/index.php/gaussian/article/view/8091} }
Refworks Citation Data :
Queue is something that can not be separated in everyday life. Almost all services will form a queue, including passport treatment services at the Immigration Office Class I Semarang.To solve the problems associated with the queue, queuing system model needs to be determined in accordance with the conditions and characteristics queue of the service facility at the Immigration Office Class I Semarang appropriately. So it can be known the measure of system performance to create an effective and efficient service. Based on the data analysis of the six (6) counters work, obtained queuing system model that occurs at the Immigration Office Class I Semarang is, (M/M/2) queuing model for Passports Taking Counter and Customer Service Counter, queuing model for file transfer counter and payment transfer counter, and queuing model for photos counter and interview counter. The effectiveness of the applicant’s passport service process can be determined by calculating the average number of applicants in the system and queue, calculates the average time spent in the system and queue, and calculates the probability of a server that is not serving an applicant.
Keywords : Queuing system model, Passport’s services, Size of system performance
ANALISIS SISTEM ANTRIAN PADA LAYANAN PENGURUSAN PASPOR DI KANTOR IMIGRASI KELAS I SEMARANG
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