BibTex Citation Data :
@article{J.Gauss8085, author = {Masfuhurrizqi Iman and Sugito Sugito and Dwi Ispriyanti}, title = {PENENTUAN MODEL DAN PENGUKURAN KINERJA SISTEM PELAYANAN PT. BANK NEGARA INDONESIA (PERSERO) Tbk. KANTOR LAYANAN TEMBALANG}, journal = {Jurnal Gaussian}, volume = {3}, number = {4}, year = {2014}, keywords = {}, abstract = { PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services Office is a provider of service facilities engaged in the financial sector. As a service facilities provider, queue problem is a problem that occurs absolute and must be considered. The queuing situation occurs because the number of customers in a service facility that exceeds the capacity available to perform such services. At PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services Office, the queue occurs both at the Teller and Customer Service. After analysis, the best model of a queuing system at the Teller is (M/M/3):(GD:∞:∞), while the best model of queuing system in the Customer Service section is (M/M/2):(GD:∞:∞). The model can be concluded that the queue system available in PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services office is optimal. Keywords : PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services Office, queuing system, Teller, Customer Service }, issn = {2339-2541}, pages = {741--749} doi = {10.14710/j.gauss.3.4.741-749}, url = {https://ejournal3.undip.ac.id/index.php/gaussian/article/view/8085} }
Refworks Citation Data :
PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services Office is a provider of service facilities engaged in the financial sector. As a service facilities provider, queue problem is a problem that occurs absolute and must be considered. The queuing situation occurs because the number of customers in a service facility that exceeds the capacity available to perform such services. At PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services Office, the queue occurs both at the Teller and Customer Service. After analysis, the best model of a queuing system at the Teller is (M/M/3):(GD:∞:∞), while the best model of queuing system in the Customer Service section is (M/M/2):(GD:∞:∞). The model can be concluded that the queue system available in PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services office is optimal.
Keywords : PT. Bank Negara Indonesia (Persero) Tbk. Tembalang Services Office, queuing system, Teller, Customer Service
Article Metrics:
Last update:
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Media Statistika journal and Department of Statistics, Universitas Diponegoro as the publisher of the journal. Copyright encompasses the rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
Jurnal Gaussian and Department of Statistics, Universitas Diponegoro and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in Jurnal Gaussian journal are the sole and exclusive responsibility of their respective authors and advertisers.
The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form Jurnal Gaussian]. The copyright form should be signed originally and send to the Editorial Office in the form of original mail, scanned document or fax :
Dr. Rukun Santoso (Editor-in-Chief) Editorial Office of Jurnal GaussianDepartment of Statistics, Universitas DiponegoroJl. Prof. Soedarto, Kampus Undip Tembalang, Semarang, Central Java, Indonesia 50275Telp./Fax: +62-24-7474754Email: jurnalgaussian@gmail.com
Jurnal Gaussian by Departemen Statistika Undip is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Visitor Number:
View statistics
